Customer Reviews for Otter Moving & Storage.

Movers did a great job bringing everything out and packing up all my furniture with blankets. They provided all furniture boxes necessary and arrived on time, for context I live in a 2 bed moving into a 3 bed so I had a lot of furniture to take care of. They packed my pc up perfectly and were very careful. They were done packing up the first place in 4 hours. Once we got to the new apartment (it was a 2 story brownstone walk up) they worked wonderfully as a team bringing up the furniture piece by piece, asking me where they should all go and helped me set up my bed! 5/5 stars! I’ve had other moving companies in the past and have had a lot of issues with them thankfully Otter moving did not give me any stress. Contacting Tony prior to the move was amazing he offered great assistance when it was regarding my furniture list!

Otter was able to give me a lower price than other moving companies for my move from Brooklyn, NY to Bucks County, PA. The movers arrived exactly on time and introduced themselves. Milos & Denis ended up being so fast and efficient, even with my sofa bed going down 4 flights. Milos' wrapping & taping skills were quite impressive. They arrived at my new building ahead of me and had already started unloading. They took great care of my belongings and got the furniture set up quickly where I wanted it. Overall I was impressed by Otter and totally recommend them. Thank you Milos & Denis!

The move went fantastic! They picked up and moved so quickly. Everyone was so communicative. They wrapped stuff so professional and just moved. From John, who helped me with going over the list of items that I needed to move, multiple times, to the movers, who took stuff from my 3rd floor apartment, then took some of my stuff to a storage unit (and placed everything in there as if the were Tetris masters), then the rest to my new apartment, and set up my bed frame and mattress. Phenomenal service all-around. Thanks!
Update: I moved a year later and decided to use Otter again. Every aspect went as expected. Great experience from the team. 10/10. Already recommended to another friend that's going to use this company.
Thanks again.

I’m extremely disappointed with my recent experience, especially as a repeat customer who has never had issues before. I was specifically told over the phone that the movers would pack my belongings using boxes I already had. I was also told over email that everything would be packed for my moving day.

However, when the movers arrived, I was suddenly told this was against company policy. As a result, I was forced to purchase hundreds of dollars worth of additional boxes last minute—some of which weren’t even used.

When I reached out via email and phone to raise my concerns, there was little urgency in addressing the issue. I only received a response after following up again and mentioning that I planned to leave a review. Even more frustrating, I was told that I was “never told that,” despite those assurances being made over the phone.

The movers themselves were understanding, but the lack of communication, accountability, and customer service from management was incredibly frustrating. As a loyal returning customer, this experience was disappointing and has left a very negative impression. They did refund me for the unused boxes I had to additionally purchase, but disappointed overall with my experience.

Peter and Sebastian were absolutely amazing during my move. They were so efficient, professional, careful with all of my belongings, and worked incredibly fast while still making sure everything was handled perfectly. Moving can be stressful, but they made the entire process smooth and easy from start to finish. They were also super kind and organized the whole time. I honestly could not have asked for a better experience — highly recommend them to anyone looking for a reliable moving company!

Shoutout to Boris and Roberto from truck #31 at Otter Moving — these guys were absolute machines. Fast, professional, careful, and zero wasted time. They moved everything like NYC pros: no complaining, no dragging, just straight work from start to finish. Furniture was handled perfectly, boxes organized, and somehow they made a stressful move feel easy. If you get Boris and Roberto, you hit the jackpot. Truck #31 is the squad you want.

We had a great experience with Otter Moving & Storage from start to end. Starting off with Nina who is on top of the communication line from providing quotes and answering emails around the clock. Team Kenyi and his partner are professional and efficient. They worked seamlessly and some how everything was nicely wrapped before I finished packing one box.
It was a smooth and stress free experience and we are glad that we chose Otter Moving.
And who can say no to their cute Otter logo.

Otter made my move super easy and low stress. Ahead of the move I was communicating with Alex who was so helpful and responsive, I could reach him by phone, text, or email. They gave me the COIs I needed within a day. My movers were Boris and another whose name I didn’t catch, they were very efficient and took about 2 hrs to move a bedroom worth of stuff, start to finish. They were kind, patient through elevator delays, and never once complained about the stairs or heavy boxes. Would recommend to anyone and would use Otter again!!

Alex and Rodrigo absolutely rocked it. They were efficient, polite, speedy, helpful, and overall went above and beyond. They definitely knew what they were doing and I am incredibly grateful for the extra help they provided in going so far as removing and reinstalling my doors in order to get this dresser in a tight spot. I’ll be using Otter whenever I move next and will definitely be recommending to friends. Well done!

Viktor and Angel from #41 were best in class movers — they took the care to wrap and secure all my belongings, all the while being speedy and efficient. They were also super friendly and earnest people, something that is not always easy to find, and especially important when they are handling your life’s valuables (I’ve learned this the hard way through the last 10 years of moving every single year)

From the start to finish of this process, Otter has been professional and easy-to-work with in a way that would make me choose them over ZeroMax or Piece of Cake!

I really appreciated David and his partner’s service for my move today (truck number #34)! It was a highly pleasant experience - very efficient and friendly.

From the initial sales quote to the actual move, everything was full of positivity and done with professionalism. The price is fair, move was hassle-free. Honestly the best movers I could ask for. I also like the fact that they have their own storage unit - it suits my needs perfectly.

Btw, I’d like to reemphasize how promptly everything was handled - I called very last minute in a bit of emergency situation; my call was immediately answered and the movers showed up on time. I can’t say thank you enough.

Update: Alex and his team helped me to move from Otter storage to my new storage place. It was a very efficient move! Friendly, smooth, hassle free. Communication was good. Everything done professionally. Thank you!

They were amazing!!!!! Second time ever using movers, first time working with Otter and I will DEFINITELY keep them in mind for the future. Their quote system was the most straightforward and transparent and every phone call and text conversation was so courteous and helpful! The quote breakdown they give is EVERYTHINGGG 🙂‍↕️💯 Truly the best. They also gave me such a good quote, esp considering it was a last minute and an end-of-the-month move. And on the day of they were very quick moving while still very courteous with my items! They were also very understanding with any on-site adjustments that were needed on the day of.

Shout out to Max, Ross, Stefan & Alexander, really sweet, efficient, and professional!!