Customer Reviews for Otter Moving & Storage.

I had an amazing experience! Lucka and Stephan from Truck 44 were absolutely fantastic.

There was an issue with my address being entered incorrectly, but that was completely my fault. Despite the confusion, they arrived as quickly as possible and were incredibly kind, professional, and understanding throughout the entire process.

I had pulled an all-nighter packing before the move, and as soon as they found out, they worked efficiently to help get everything wrapped up as quickly as they could. They were friendly, positive, and made what could have been a very stressful day so much easier.

Moving is never fun, but Lucka and Stephan made it a genuinely pleasant experience. I would 100% book Otter again and am already hoping I can get the same team next year when I move! Thank you, Truck 44, for going above and beyond!

I am not someone who typically leaves reviews, but I was absolutely blown away by the service Otter provided during my move. I initially booked with Otter because of their outstanding 5-star reviews & pricing, and after my experience, I completely understand why they have earned them.

From the very beginning, Alex coordinated everything over the phone. Since this was my first time using a moving company, I had a lot of questions. He was incredibly kind, patient, responsive, and helpful throughout the entire process, making what could have been a stressful experience feel seamless.

On moving day, Uros Team #3 & crew were phenomenal. They worked quickly, efficiently, and handled everything with great care. As they were wrapping up, they noticed I still had a few extra bags and storage bins that weren't originally part of the move. Without a second thought or any hesitation, they loaded those up too. It was a small gesture, but it meant a lot and really showed that they genuinely cared about making the move as easy as possible for me.

The move-in location was a fourth-floor walk-up with extremely narrow staircases, yet they never slowed down or complained. They carried every single item up four flights of stairs and delivered everything in perfect condition.

What impressed me the most was their attitude. They were moving during a brutal heat wave, with the city covered in smoke from the Canadian wildfires, yet they remained positive, professional, and friendly the entire time. Their work ethic and dedication deserve to be recognized, so I hope this message gets back to the team as well as management.

I will absolutely be using Otter for every move I have in New York City, and I will be recommending them to everyone I know. If you're looking for movers who are professional, hardworking, and genuinely care about providing an exceptional experience, look no further.

Team 40 were amazing do my move. They were really speedy and careful, so it only took a couple of hours. I it myself pretty badly right before they arrived and so I didn’t quite finish packing everything, and they helped just scoop everything up and carefully load it. Totally recommend Otter moving, the price was good, the team were really communicative leading up to and during the move. I truly appreciated not needing to worry about things.

My partner and I recently moved out of a fourth-floor walk-up, and I couldn't believe how smooth Otter made the entire process.

From the start, Ross was fantastic to work with. He was incredibly responsive, professional, and easy to communicate with. Anytime I emailed him with a question, I'd usually hear back within minutes, and if it was easier to explain over the phone, he'd just give me a call. Everyone we interacted with was friendly, organized, and proactive. They checked in throughout the process to make sure everything was on track, but never in a way that felt pushy.

A huge shoutout to Daniel and Joshua as well. They handled everything from delivering the crates to moving day itself, and they absolutely crushed it. They were friendly, efficient, and treated all of our belongings with care. Considering they were a two-person crew moving us out of a fourth-floor walk-up, I was seriously impressed with how quickly and professionally they got the job done.

If you're trying to decide on a moving company, I wouldn't hesitate to recommend them. We'll definitely be using Otter again for our next move!

Vuk and Daniel, in truck #29 helped me move. They were so fast, friendly and professional. I was truly surprised by how quickly they were able to pack the truck and unload it in my new apartment. They were kind enough to help me try out a few locations to place my extra large mirror in the new space. They were careful with my belongings and showed respect to both buildings. The entire move took 3 hours - (including an hour of transit). These guys are very efficient and showed up bright and early with happy attitudes. I’m happy, and will certainly hire Otter for my next move.

I recently had to move on a short notice and didn’t know much about the process. Otter helped answer all of my questions, and made what’s usually a stressful process very manageable. Even when the boxes we initially requested weren’t enough, our movers, Redro and Edwin helped us pack while simultaneously preparing our furniture. The whole process was very quick, efficient, and luckily our team was very understanding and helpful, getting rid of a lot of the anxiety that comes with moving. I could not wish for a better crew, thank you to Otter Moving & Storage.

The Otter team (both the moving crew and back office) are total professionals. They collected all belongings from storage, working within the complicated restrictions imposed by the storage company, arrive within 1.5 hours of their ETA and unloaded everything very quickly. I contacted Otter in an emergency 4 days before my family and I moved into our new place. They handled everything. I could not recommend them more strongly.

I can’t say enough good things about Otter Moving & Storage! They arrived right on time, were extremely professional, and worked so fast and efficiently that I honestly blinked and everything was wrapped, packed, and out of my apartment. They handled my belongings with care and made what could have been a stressful move feel completely effortless. The entire team was friendly, organized, and hardworking. If you’re looking for a reliable moving company that gets the job done quickly without sacrificing your pockets, I highly recommend Otter Moving & Storage. I would absolutely use them again!

I am so happy I was referred to Otter Moving & Storage. From the initial conversation with Duke I felt comfortable to do business with this company. The icing was when I met Vladimi and Kamilo.
They are a friendly and professional duo. They handle everything with care, at the same time the move was done in such good timing. We were in and out in record time and I am pleased to have met these guys. Will definitely recommend them to anyone looking for movers.

My partner and I used Otter Moving for our move from DC to NYC, and they were outstanding! They handled everything from loading and driving to unloading and setting up our furniture, and the entire process was seamless.

Huge shoutout to Miles for being so responsive and helpful on the administrative side of things. The two movers also went above and beyond, even helping us try a few different couch layouts to find the best fit for our new apartment.

Otter gave us the lowest quote of the three companies we considered, while providing exceptional service. I highly recommend them to anyone looking for a reliable, affordable moving company!

Otter moving was fantastic for my move. They were professional, quick, and did a great job protecting our stuff. The whole move was completed in under 4 hours, even with two stops. They were very quick to providing a Certificate of Insurance for the buildings that we needed. They also came with plenty of people to execute the move efficiently, and they were responsive to our requests for where to put stuff in our new apartment. Would recommend to others and would use them again!