Packing reviews

My experience with Otter Moving Company left a bad taste in my mouth and ultimately felt like a bait-and-switch.

Joshua, the representative who initially assisted me, was absolutely great to work with. However, important details I discussed with him were not accurately reflected in the moving agreement. I specifically explained that the mirror was attached to the dresser, but it was not listed, which later became an issue. The original price also included approximately 15 additional bags, boxes, and bins, yet I was later charged extra because the company claimed those items were never listed.

There was ongoing confusion about the pricing, and even after changes to the move and address, I was still given the same price without a reasonable explanation. Overall, it felt like the initial quote did not honestly reflect what I would ultimately be charged.

The movers themselves did not seem particularly appreciative or courteous until we actually gave them a tip, even though we intended to tip them regardless. Basic professionalism should not depend on receiving a tip upfront.

To make matters worse, neither of my two mattresses was wrapped or properly protected during the move, which should be a standard part of any professional moving service. I did not feel that my belongings were handled with care.

Although Joshua was pleasant, the inconsistent pricing, unexpected additional charges, lack of transparency, and poor handling of my items made the entire experience feel more like a money grab than a professional service. I would not recommend Otter Moving Company.

Tom & Miro— ⭐⭐⭐⭐⭐

I honestly can’t say enough good things about Otter Moving, especially Tom and Miro. They were absolutely amazing from start to finish. They actually showed up early, which was a huge plus since I was traveling from Long Island to Jersey. They were quick and efficient without making me feel like they were rushing or being careless with my stuff.

Tom and Miro were both incredibly kind and helpful throughout the entire move. The amount of stuff I had was honestly ridiculous. Yet, they managed to basically play Tetris and get everything into my storage unit.

They also helped me pack up my car, which I really appreciated. They were careful with everything, worked so well together, and just made the whole moving process much easier.

I would 100% recommend Otter Moving to anyone who is looking for movers.

Vlad and Milan from crew 63 came to our walk-up apartment on a busy street in Astoria Queens last week to move us into our first home, and my husband and I are still talking about how amazing they were. Not only were they kind and friendly, but they were total pros. We were so impressed by how hard and efficiently they worked. They showed up right on time (early, actually!), had everything loaded into the truck within a couple of hours, and unloaded everything at our new home even faster, all without a single issue or any damage.

Otter offers the option to have movers pack and unpack for you, but we wanted to pack ourselves and have them handle the heavy lifting and moving. It worked out perfectly. It was also so convenient to have the bins, packing paper, and zip ties dropped off a week in advance, and then have the week after the move to unpack at our own pace.

I cannot recommend Otter enough and will continue telling everyone about how great Vlad and Milan are. They made such a big day go incredibly smoothly, and we couldn’t be happier with our move. Thank you, Vlad and Milan!

We used otter to move from queens to Long Island. They were really professional and quick. They came within the assigned moving window time. They were very friendly, fast and careful. They packed our kitchen with care. Also disassembled the furniture and reassembled for us at the new home. Very happy that we chose Otter. Highly recommended!

Do not believe the 5 stars, this was the worst move of my life and I move a few times a year. The packing was pathetic , with literally a pillow and blanket in multiple boxes. Not to mention’s they tossed live plants in boxes, killing them all and getting wet soil all over other items. Price went from 3k to almost 6k and I still had to hire another company because they didn’t even get half of the house. Then they had the nerve to demand a tip, I literally had to tell them to leave my home multiple times after they kept trying to force a tip. Speaking with the company now and they are trying to shift the blame on me. May update if this issue is resolved.

Peter and team 57 were fantastic. They showed up on time and got to it almost immediately. Throughout the process, they checked in with us several times, made sure everything was packed, and did a final run through before closing up the truck. Once they got to our new place, they got things unloaded and put into the proper rooms and rebuilt the furniture they had disassembled during packing. Peter and his team even helped us move the bedroom furniture around after it was already set up.

Also, Novak was a fantastic coordinator and was extremely helpful during the process. Sam and Alex were also great when Novak was unavailable. All in all, fantastic experience with otter. They were definitely worth the cost for the peace of mind.

Peter and team 57 were amazing! They helped with our move from ny to nj and made it stress free. Novac helped with the details and preparation while reassuring us of any concerns we had. Overall, Otter has been very kind, patient and helpful. I would highly recommend this company and this team to anyone needing to move!

I had a great experience with Otter from start to finish. Tony was so helpful gathering my inventory and answering all my questions. My mover Luca and truck #44 were efficient and thorough with their packing and unloading — I was amazed! Otter Moving made a notoriously stressful day a very nice one. I appreciate all the work they did, thank you so much!

I have never had moving and, literally, done anything. They did all. I just sit and watched them work so fast as light 👌 and after delivered everything and the best put all in the place that I asked for. Amazing job #58 team I advice you to try their service.

Peter and Ogi did an amazing job. They were incredibly careful, paid attention to every detail, and really went the extra mile to make sure everything was done right. You can tell they genuinely care about the quality of their work and their customers. They were professional, easy to work with, and made the whole experience stress free.

I used Otter Moving for my move from my 6th-floor walk-up apartment in the UES to New Jersey. I had a lot of stuff, so I knew it wasn't going to be an easy move, but the team was awesome.

4 movers came, and they got everything done way faster than I expected. I chose the full-service option, so they packed everything up and handled the entire move. They also didn't make a big deal about a few extra items that weren't on my original list, which I really appreciated.

I got quotes from different moving companies before deciding, and Otter really stood out. Their communication was great from the start. Sam was especially helpful—he always replied quickly and was available whenever I had questions.

Overall, it was a really smooth experience, and I'd definitely use them again. Highly recommend!

The moving team was very professional, efficient, and helpful from start to finish. They were responsive to every question or concern, communicated clearly throughout the process, and handled everything with care. Their pricing was also very fair. I would absolutely recommend them to anyone looking for a reliable moving company.

The entire team was very professional and helpful. I really appreciated them trying to minimize the impact of the weather and the speed and care they displayed throughout the move. The price was also very reasonable. I would definitely use them again.

Kemo and Alex arrived ahead of schedule with big smiles so I knew I was in good hands. They packed my 2 bedroom/1 bath apartment so efficiently - I was beyond impressed. Moving after being here 10 years is already stressful and these guys made it much less so. Thank you!

My dog did so well while they packed around him! 🤣

I can’t say enough good things about Otter Moving & Storage! They arrived right on time, were extremely professional, and worked so fast and efficiently that I honestly blinked and everything was wrapped, packed, and out of my apartment. They handled my belongings with care and made what could have been a stressful move feel completely effortless. The entire team was friendly, organized, and hardworking. If you’re looking for a reliable moving company that gets the job done quickly without sacrificing your pockets, I highly recommend Otter Moving & Storage. I would absolutely use them again!

I will always recommend Otter Moving & Storage after my experience today! Vladimir and Kamilo were life-savers in helping me during this move. They were super kind, accommodating, and professional. Out of all of the moving services I have used in the past (which is a lot), I will always now recommend Vladimir and Kamilo at Otter Moving and will absolutely use them in the future if needed. They're the best! :)

Travis and Luca (#44) were great. Very prompt, fast, and professional. They packed everything really well. I was also pleased with the communication from this company and the entire scheduling process. It all made my move a lot easier. I would definitely recommend.

I had a phenomenal experience with Otter. I moved a 1 bedroom from Brooklyn NY to Boston MA. My admin person, Peter, was organized, a clear communicator and so kind. He helped me navigate all the preplanning & negotiated a *very* good rate in comparison to other companies. He took great care in answering all my questions and easing any worry.

The movers, Milos & Dennis did a fantastic job as well. They moved out my stuff in about 4.5 hours, drove it up to Boston & moved it into my new place about 3 hours (all in one day!!!!). It was 90+ degrees and there were alot of stairs at both apartments. They were fast and efficient even as a two man team. I was so impressed with how much care and attention went into wrapping and packing my belongings. They are definitely experts. I so appreciate their hard work. This was my 4th move in 7 years and the first time I hired a company like this. I will NEVER go back to doing it myself & would highly recommend Otter (and specifically this dream team of Peter, Milos & Dennis!!!) to any of my friends and family.

We always stick to this company when we have a move, they are incredibly professional, incredibly fast yet careful, and so organized! They messaged us an hour before arrival, got here and moved like lightning. On top of that, they’re such good people. Truck #58 and its leader Julian were such a pleasure to meet and to work with! Thank you so much for your wonderful work!

Team 40 was excellent, efficient, diligent, and professional. They took great care of my belongings and helped me with a very stressful move. They worked very fast even though I was still packing as they were working. They helped me take down my furniture and set it back up. I had a difficult bed frame and they managed to move it into my new place. Also the company provides movers with supplies to protect your belongings. I would definitely move with this company again!

Amazing movers! Miles & Daniel were amazing in helping me move my furniture. Especially with two movers, everything was moved safely and quickly. The move was truly quick and efficient. I appreciate their support and kindness throughout. 10/10 would recommend these guys.

Nemanja & Luis were great for our load out from Bushwick to Otter storage. Looking forward to getting our stuff delivered in NJ and fingers crossed all is well when it arrives in a couple of months!

Crew 63 delivered all to us! Incredibly friendly and many thanks to Vlad and his team!

This is the second time I’ve used Otter and cannot imagine using any other moving company. The first time they moved a large piece of artwork from Manasquan, NJ to my apartment in Brooklyn. They were incredibly transparent with costs, fees, time frame…and moved the item with immense care.
More recently, I had a move from a 2nd floor walk up in Brooklyn to a Jersey City high rise. And again, full transparency with no surprises, incredibly fast and efficient (I also hired them to do partial packing and I should have just had them do it all), handled everything with care. During move in they set up everything that needed to be set up and organized my boxes by room. Without a doubt, their prices are fair, and the peace of mind is invaluable. If you’re looking for a moving company stop here, ignore everyone else. Otter is just fantastic.

Viktor and Angel (Truck 41) were great — especially considering this was their fourth job of the day across the tristate. They still brought strong energy and packed everything with real care, particularly the kitchen. What stood out was how thoughtful and creative they were, even using extra boxes and padding to protect a mirror. They worked efficiently without rushing and clearly take pride in their work. Honestly, these two need a raise. Would definitely use them again.

These guys are top notch, they arrive and get busy! They pack secure and move your items with such grace and care. Its very impressive the care they take to make sure everything is fine and up and running on both ends of the move. I couldn't be happier that i chose otter. It was the absolute right choice :)

Peter and team 57 were absolutely amazing!! They came in on time, and were done packing and out of the apartment within such a short time. I’m extremely impressed with how efficient they were, and would 100% recommend to anyone else moving in the city. The process was smooth and seamless and I’m very happy with choosing them. 10/10

Kemo & Alex were without a doubt the kindest and most efficient movers I’ve ever experienced. They worked so fast, but were still so gentle with my belongings. I live on the 5th floor of a walk up and it’s summer in NYC… it’s HOT! They smiled and were so friendly the whole time! They even helped me with things that weren’t on my original inventory list. If you’re moving you have to got with Otter! Thank you gentlemen for making what could have been a stressful experience smooth and easy!

Kemo and Alex were wonderful movers. They were very careful with all of my furniture and extremely efficient with the moving process. They were flexible with the inventory and process, and I would highly recommend them as movers and hire them again.

I had a great experience with Otter Moving Company & Storage. Crew 32 was excellent — they were friendly, easy to communicate with, professional, and went above and beyond to make sure everything was handled properly. They arrived quickly, worked efficiently, and got everything done smoothly from start to finish. I would absolutely recommend Otter, and especially Crew 32, to anyone looking for a reliable moving team. Great job!

Five Stars for Lucky and his Team! When I tell you Lucky and his team did an Amazing job moving us in! From beginning to end there was nothing bad I could say. Lucky immediately got to work and made us feel comfortable about that fact that we were still packing. I had anxiety about my kitchen because it seemed so overwhelming, but Lucky had this one young man who literally pack my entire kitchen for me! Communication during the entire move was stellar! I really dont plan to move again but if I do OTtER IS MY CHOICE! Thank you a million times!

We used Otter movers for packing and moving our NYC apartment locally. This was a great decision and made the task of moving super easy. Vanja, Jose, and Gerardo were amazing - efficient, thorough and handled everything with care. Would definitely recommend for anyone looking for a seamless move!

Avoid at all costs. This company was a disaster.

1. It’s been a year now since the move, and they still haven’t reimbursed us the amount they promised, which ironically, is only 10% of the damage/loss they caused during the move (computer and camera).

2. Our move was supposed to be two-part due to holidays. The movers arrived 1 hour late for packing/pick-up and the team didn’t say anything until we asked. When booking the move, they told us no need to come the day before to pack and there would be enough time, but 2/3 through the move, they said they wouldn’t be able to finish and movers needed to leave immediately at the end of moving window. We had to call the company negotiating while movers were ready to leave the mess with us. They ended up sending extra help to finish up. And we had to ask the building to extend the elevator hours and luckily they allowed it.

3. On the day of drop-off, they called 45 minutes after the promised time that they were running late, AGAIN, but “it will be fine”. Later they called again with “no we won’t make it”. We had to book hotel for the night, rebook the elevator for the new place, etc., because once again they couldn’t get the job done.

What stunned us most was the lack of communication, professionalism, accountability, and genuine effort to make things right. Delays and mistakes can happen but how they handle it matters more. Throughout this process, we were repeatedly left chasing answers, negotiating solutions ourselves, and dealing with the consequences of their poor planning and execution.

We were so impressed by the team! The guys who showed up were professional, efficient, friendly, and really went above and beyond to make sure everything went smoothly. We would absolutely 10/10 recommend Otter to anyone who is moving in NYC.

We had an above-and-beyond experience with our Otter movers. They were friendly, helpful, and super communicative in our complex, 3-stop move out of a fifth floor walkup delivering to both a storage unit and a house in another state... all in one day! It was a grueling day for them and they had such great attitudes, took such good care, and were so pleasant to work with.

My girlfriend and I recently moved from a 5th-floor walk-up in Manhattan to our new apartment in Brooklyn, and Otter Moving NYC made the entire experience so much easier than I ever expected.

The team packed everything, moved it carefully, and placed it exactly where we wanted it in our new home. We honestly didn't have to lift a finger. What impressed me the most was our heavy IKEA wooden bed. They disassembled it in Manhattan, transported it safely, and rebuilt it perfectly in Brooklyn without any issues.

Beyond the move itself, everyone was incredibly friendly, professional, and genuinely pleasant to be around. Moving in NYC can be stressful, especially with multiple flights of stairs, but they made the whole process feel smooth and worry-free.

I'm extremely grateful for their hard work and would absolutely recommend Otter Moving NYC to anyone looking for movers they can trust. I'll definitely be using them again in the future.

I don’t really write many reviews but Otter deserves recognition for all they did for me. Everything from Max working with me over the phone to figure out what I need and being patient while I had to change and add and subtract items to adding a stop to the actual moving day.
When the day came they made sure to call me 30 minutes before arrival, just like I had requested. They were on time. Here I have to say that Viktor and Angel from truck 41 were amazing. They truly were. I actually really enjoyed their company, and honestly I felt bad that they would not let me help them out even though I offered to do so, so many times!
I have a lot of vintage and mid century modern furniture that are priceless to me and they took great care of protecting EVERYTHING and happy to move stuff out of the way in my storage to get the extra furniture and wrapping it up. Everything went so well for me, and I think it took longer than usual because of this and traffic and Otter, true to the company’s policy did not charge more for all the time the move took. It was a hard move and everyone was amazing.
I would highly recommend calling them up and hiring them every time.

Such a seamless and stress free move; I had the packing, moving and storage service and they handled everything from start to finish with exceptional detail. I cannot recommend enough, and have put several of my friends on their service to which they also had great experiences

Peter and his crew from Truck 57 were absolutely outstanding.

Moving day is always stressful, and what we expected to be a 4-hour move ended up taking nearly 8 hours. Despite the unexpected challenges, Peter and his team remained professional, positive, and reassuring from start to finish. At a time when our stress levels were through the roof, they kept telling us everything would be okay—and then proved it through their actions.

The crew handled a difficult four-flight walk-up without a single complaint. They carefully disassembled and reassembled furniture, protected our belongings, and treated everything with care and respect. Their attention to detail, work ethic, and professionalism never wavered, even as the day went much longer than planned.

What impressed us most was their attitude. They were kind, patient, hardworking, and genuinely cared about making sure our move went smoothly. It’s rare to find a crew that combines efficiency, skill, and such a great customer experience.

If you’re lucky enough to get Peter and Truck 57, you’re in excellent hands. We couldn’t recommend them more highly. Thank you, Peter and crew, for turning an incredibly stressful day into a successful move.

I had an fantastic moving experience with Otter! The moving crew worked very fast, arrived on time, and was very friendly. The Otter office team was very helpful, flexible, and very understanding about my situation with the building management. I would rate this moving experience with Otter to be 5/5 stars, no drama. I would definitely recommend Otter to my friends and to everyone.

Could not be happier with Otter! They are affordable but offer the same white glove service you’ll receive from companies charging 3x the price. They were on time, efficient, packed everything so well and handled all with care on both sides of the move - out of the old apt and into the new. Would 100% use them again and recommend to anyone. If you can, request Team 40 - they were exceptional!

I needed last minute moving of furniture into a storage unit, and luckily came across Otter! They were super fast at responding and getting a quote for me. Super reasonable price (best price I ever received) moving a whole apartment worth of furniture from LIC to Long Island. The movers Rocky and Matt (truck 011) were the best. They showed up on the early side of the time window I was provided. Super kind and attentive. Taking the extra steps to individually wrap and box up pieces to ensure they don't get damaged. Couldn’t recommend them enough. Will be using again!

We had to move out of our college dorm, and the guys from truck #34 were so helpful! They made the experience so smooth, and handled all of our things with care.

If you need help moving out and storing your things over the summer, you should definitely hire them, they do an amazing job!

Boris & Roberto did a phenomenal job with our move! The communication was seamless throughout the whole process and they were very quick and efficient with safely moving all our items. Would highly recommend them to anyone who needs help moving!!