Local Moving reviews

Vuk and Alex from crew 32 were the best. They moved my stuff into my apartment from storage. There was some confusion as some things were brought that I request be disposed of but they were very accommodating and took care of it without question.

Thanks to Viktor and his colleague on truck 41 for handling my move! Everything arrived in pristine condition, and a minimal increase in the quote cost was applied, but that falls on me.

Overall, an incredibly friendly team, safe handling, and no stress throughout.

Highly recommend!

Rocky and his team are amazing !! Truck 62- they were quick, efficient , and took apart everything and put it together in no time , really and truly Amazing work.

Hopefully I don’t need to use movers again for a while lol but will definitely recommend them for anyone who is interested

Thank you Otter!!

My experience with Otter Moving Company left a bad taste in my mouth and ultimately felt like a bait-and-switch.

Joshua, the representative who initially assisted me, was absolutely great to work with. However, important details I discussed with him were not accurately reflected in the moving agreement. I specifically explained that the mirror was attached to the dresser, but it was not listed, which later became an issue. The original price also included approximately 15 additional bags, boxes, and bins, yet I was later charged extra because the company claimed those items were never listed.

There was ongoing confusion about the pricing, and even after changes to the move and address, I was still given the same price without a reasonable explanation. Overall, it felt like the initial quote did not honestly reflect what I would ultimately be charged.

The movers themselves did not seem particularly appreciative or courteous until we actually gave them a tip, even though we intended to tip them regardless. Basic professionalism should not depend on receiving a tip upfront.

To make matters worse, neither of my two mattresses was wrapped or properly protected during the move, which should be a standard part of any professional moving service. I did not feel that my belongings were handled with care.

Although Joshua was pleasant, the inconsistent pricing, unexpected additional charges, lack of transparency, and poor handling of my items made the entire experience feel more like a money grab than a professional service. I would not recommend Otter Moving Company.

Kemo was super friendly and efficient! It was incredible, he got my entire apartment loaded up in the amount of time it takes me to get off the ground. Pricing was super affordable as well! Will absolutely be using Otter for any future moving needs

Fast, effective, reasonable, and friendly. The booking process was smooth and I’m so glad I was working with a real thoughtful person instead of someone trying to upsell me. (In the week after I booked this move I got 5 spam calls from their pink competitor.) Thank you!!

Excellent job. Crew came on time and handled everything with care. Disassemble and reassembled everything quick and easily. Really pleasant and respectful group. Top quality moving and would definitely recommend them to others. Would use again 👍!!

Just completed my move with Otter over the weekend. The whole process from start to finish was fantastic. Mike at sales was quick and accurate with his quote, and Truck 9 with Dane’s crew was amazing. Dane and his team were the best movers I’ve ever had. They moved everything with care and efficiency. On the day of the move there were a handful of items that were missed on my quote (my fault), but Dane was quick to get the quote updated and still complete the move for us.

Without question, I will always recommend Otter for moves.

I want to provide an update to my original review because Otter Moving Company did ultimately address and resolve the issues I experienced.

My initial experience was extremely frustrating. There were several problems with the move, including items being left behind, discrepancies with the inventory, furniture damage, and items not being properly handled or assembled. I was very disappointed because I have used Piece of Cake Moving Services in the past and never experienced anything like this.

However, I do want to give credit where credit is due. The company stepped up and worked to resolve the situation, and I appreciate them taking my concerns seriously instead of leaving the matter unresolved.

I also want to specifically recognize Kemo and his team. They did a great job correcting the issues and making sure everything was properly taken care of. Their professionalism and effort made a big difference, and I appreciate the work they put into fixing the situation.

While the initial experience was definitely not what I expected, I am glad that the company ultimately made things right.

Thank you to Otter Moving Company for addressing my concerns, and especially to Kemo and his team for doing a great job resolving the situation. I believe it’s important to share both the negative experience I initially had and the fact that the company followed through and corrected the problems.

Blazo and Boyan were an absolutely amazing crew on what was a very stressful moving day. They were kind, efficient, professional, and had such a positive attitude that they made the entire day go as smoothly as I could have imagined. We couldn’t have asked for a better team. When we move again, we will absolutely use Otter again. Outstanding service from start to finish, and most importantly, an incredible team of movers. Highly recommend!

Update 8/21:
I used Otter moving and again they are awesome! Vuk & Alex were very professional and even offered to do the move despite the building elevator not working. Luckily it was fixed before they started and they were able to use it. I highly recommend using Otter moving, they are 2 for 2 so far with amazing service. Very quick, very professional, very accommodating!

Received great service from Otter Moving. They were able to arrive early despite the snowstorm we had the night before. They moved things quickly and efficiently. They were very patient as i had to reschedule a few times. Will definitely use them again!

Vuk and Alex (truck 32) went absolutely above and beyond when they helped with my move this past week. They were so kind, so professional, and solution oriented for any hiccups that came up along the way. I truly cannot thank them enough for their help!

We’re otterly impressed by the efficiency, professionalism and friendliness of Otter’s personnel and overall service. Every touch point - from planning to execution was met with careful attention to detail and plenty of patience. Our movers, ‘Lucky’ and ‘Happy’, made moving heavy items look easy and fun, albeit from a fifth floor walk up. They were amazing and were careful with handling all out furniture! Can’t recommend the team enough. 11/10 experience!

We used otter to move from queens to Long Island. They were really professional and quick. They came within the assigned moving window time. They were very friendly, fast and careful. They packed our kitchen with care. Also disassembled the furniture and reassembled for us at the new home. Very happy that we chose Otter. Highly recommended!

Do not believe the 5 stars, this was the worst move of my life and I move a few times a year. The packing was pathetic , with literally a pillow and blanket in multiple boxes. Not to mention’s they tossed live plants in boxes, killing them all and getting wet soil all over other items. Price went from 3k to almost 6k and I still had to hire another company because they didn’t even get half of the house. Then they had the nerve to demand a tip, I literally had to tell them to leave my home multiple times after they kept trying to force a tip. Speaking with the company now and they are trying to shift the blame on me. May update if this issue is resolved.

I had a fantastic experience yesterday with Luca and Henry from truck #44! They arrived right on time and moved everything so quickly and efficiently. There wasn’t a single scratch or dent on any of my items! I would absolutely hire them again and would recommend them to anyone. Honestly 10/10 and best moving experience I’ve had in NYC.

Petar and team 57 packed up my entire apartment in less than 3 hours. Took great care of all my stuff. And really were truly excellent. Can’t recommend them enough. Great service and excellent pricing and communication. From start to finish it. Was so easy

We had three movers for a 900sqft home and the move out/in was done in 5 hours! Very kind and professional and efficient movers. They wrapped and dissembled all necessary items and easily adjusted based on our final inventory list which was slightly different than what I’d originally provided. Just make sure to request your COIs a few days in advance — there was a mix up on that but they corrected it before the move. Would recommend and use again.

Team #58 Zivorad, Djordje, Hugo did an excellent job moving my apartment— they finished everything in less than 2 hours, after having completed another customer’s move in the morning. They were also willing to move some extra things that I was planning to move myself. This is my second year in a row using Otter and I can’t recommend them enough. Just wish they would change their logo to be a sea otter instead of a river otter. 🦦 long live Otter!!!!

Mover 26 team were wonderful. They stayed very kind and patient even after accidentally going to the wrong building first. Their great attitude made a stressful day much easier. I would strongly recommend them to anyone who needs a smooth move!

Excelente el servicio que hacen estas personas, son fantásticas, super trabajadores. Específicamente quien nos hizo la mudanza en SEBNC, Peter y su team 57 con los 3 camiones. Todo llegó perfecto y organizan con sumo cuidado! Definitivamente que los puedo recomendar!👌👌

Good value! They worked to help keep costs down and they didn’t add anything unexpected (I saw a review saying they didn’t nickel and dime, I agree). Everything was moved safely, no damages. They were nice and worked really fast. I’d use them again in the future!

Amazingly fantastic experience. Super easy and quick to book, and the team arrived 5 minutes early and were done with the job in no time. Oh and the price was unbeatable (I compared with Roadway - who have also been excellent in the past, Piece of Cake, Perfect Movers and Big Apple). Would 100% recommend and use again. Thank you very much, Otter Moving!

Peter and Ogi did an amazing job. They were incredibly careful, paid attention to every detail, and really went the extra mile to make sure everything was done right. You can tell they genuinely care about the quality of their work and their customers. They were professional, easy to work with, and made the whole experience stress free.

Team 44!!! Luca and Henry were fabulous. They unloaded quickly, and even though it was raining, everything got into the apartment in good shape. And they stayed around to unwrap everything and take away the garbage. Very satisfied, would use them again