Customer Reviews for Otter Moving & Storage.

My girlfriend and I recently moved from a 5th-floor walk-up in Manhattan to our new apartment in Brooklyn, and Otter Moving NYC made the entire experience so much easier than I ever expected.

The team packed everything, moved it carefully, and placed it exactly where we wanted it in our new home. We honestly didn't have to lift a finger. What impressed me the most was our heavy IKEA wooden bed. They disassembled it in Manhattan, transported it safely, and rebuilt it perfectly in Brooklyn without any issues.

Beyond the move itself, everyone was incredibly friendly, professional, and genuinely pleasant to be around. Moving in NYC can be stressful, especially with multiple flights of stairs, but they made the whole process feel smooth and worry-free.

I'm extremely grateful for their hard work and would absolutely recommend Otter Moving NYC to anyone looking for movers they can trust. I'll definitely be using them again in the future.

Huge shoutout to Kemo and Alex! They helped us move from Manhattan to Brooklyn on a 90-degree day, and they absolutely crushed it. They worked quickly, took great care of our stuff, and never seemed fazed by the heat.

On top of that, they were incredibly friendly, professional, and easy to work with. Moving is usually stressful, but they made the whole process smooth and painless. Couldn’t have asked for a better experience. Thanks again, Kemo and Alex!

My wife and I have now used Otter for 2 years in a row - they have become our go-to movers because of their excellent service and reasonable prices. Their customer service when preparing a quote was friendly and quick, with transparent pricing. The movers themselves are friendly, efficient, and come prepared with all blankets/tape/boxes they need to make sure nothing is damaged in transit. Our most recent move was done by Truck #24 and they were absolutely fantastic. We will keep using them because of people like Daniel and his team. Thank you again for making our move much easier!

I don’t really write many reviews but Otter deserves recognition for all they did for me. Everything from Max working with me over the phone to figure out what I need and being patient while I had to change and add and subtract items to adding a stop to the actual moving day.
When the day came they made sure to call me 30 minutes before arrival, just like I had requested. They were on time. Here I have to say that Viktor and Angel from truck 41 were amazing. They truly were. I actually really enjoyed their company, and honestly I felt bad that they would not let me help them out even though I offered to do so, so many times!
I have a lot of vintage and mid century modern furniture that are priceless to me and they took great care of protecting EVERYTHING and happy to move stuff out of the way in my storage to get the extra furniture and wrapping it up. Everything went so well for me, and I think it took longer than usual because of this and traffic and Otter, true to the company’s policy did not charge more for all the time the move took. It was a hard move and everyone was amazing.
I would highly recommend calling them up and hiring them every time.

Peter and his crew from Truck 57 were absolutely outstanding.

Moving day is always stressful, and what we expected to be a 4-hour move ended up taking nearly 8 hours. Despite the unexpected challenges, Peter and his team remained professional, positive, and reassuring from start to finish. At a time when our stress levels were through the roof, they kept telling us everything would be okay—and then proved it through their actions.

The crew handled a difficult four-flight walk-up without a single complaint. They carefully disassembled and reassembled furniture, protected our belongings, and treated everything with care and respect. Their attention to detail, work ethic, and professionalism never wavered, even as the day went much longer than planned.

What impressed us most was their attitude. They were kind, patient, hardworking, and genuinely cared about making sure our move went smoothly. It’s rare to find a crew that combines efficiency, skill, and such a great customer experience.

If you’re lucky enough to get Peter and Truck 57, you’re in excellent hands. We couldn’t recommend them more highly. Thank you, Peter and crew, for turning an incredibly stressful day into a successful move.

This was my first time moving in New York, in the US overall. The movers that came were very nice, treated my things delicately. I just finished unpacking last night and all my pictures etc were not damaged. There were some minor hiccups with regards to logistics but it was swiftly resolved by the manager. He reached out to me on his own and took care of the matter. Overall honest guys and an honest company. I actually would recommend. Initially I was going to give 4 stars, but because the manager was so nice about the issue, I think they deserve the full 5.

The absolute BEST moving experience I could ever ask for! After my original movers never showed up. I called The Otter moving team and within 24hrs they had everything set up for me! They kept in continuous communication from the morning of. To the eta, and arrival. Team 40 was SO helpful. They helped assemble my couch, and mount my
TV. They were incredibly kind and just such a joy to work with. This is the peace of mind you need when going through a stressful situation like moving! THANK YOU EVERYONE! I will be singing your praises to everyone I know!!

Moved in NYC this month with Otter Moving and Paul was very responsive with the booking and communication. I had a sharp start and the movers arrived punctually. Daniel and his team did my move very quickly and although things started off well and we did an inventory count before moving anything, they ended up leaving an item at the pickup location, which I didn't realize because they never did an inventory count on what they actually packed onto the truck before driving to the drop off location. Daniel insinuated it was my fault and claimed his team was only moving what I verbally told them to move (doesn't that defeat the point of the list then?). At the end, I tipped them well above 25% due to have a few additional boxes on moving day but Daniel seemed disappointed I didn't give more. Was expecting a better experience considering the move started off strong.

Update: The owner reached out to me to help me move the item that was left and was able to take care of quickly. The team member they sent over to help was very kind as well, so my rating is updated to 4 stars.

Can’t say enough about Otter Moving Company. Petar and Slova (Team 32) were absolutely outstanding from start to finish. They arrived on time, worked efficiently, and handled every aspect of the move with professionalism and care. Everything was packed securely, transported safely, and delivered seamlessly without a single issue.

What could have been a stressful moving day turned into a smooth and worry-free experience thanks to their hard work, attention to detail, and positive attitude. They treated our belongings with respect and went above and beyond to ensure everything was placed exactly where it needed to be.

I highly recommend Otter Moving Company and especially Petar and Slova. Their excellent customer service and dedication to doing the job right truly set them apart. I will definitely use them again for any future moves. ⭐⭐⭐⭐⭐

I had the best moving experience with Otter. I specifically worked with crew 32, Sloba and Peter, on move day. The team was very efficient, arrived on time, very polite / kind, and went out of their way to make my moving experience easy. I recommend Otter moving company to any and all friends and family! It was truly a pleasure working with them. Even when I made a mistake with timing, Luke (person booked with) was so kind to accommodate a last minute change. Through and through am very pleased with my move.

I can’t say enough great things about Otter! From start to finish, they made our move completely stress-free. The team was incredibly efficient, professional, and careful with every item they handled. They arrived on time, worked quickly without cutting corners, and treated our belongings as if they were their own. Everything was packed, moved, and placed exactly where it needed to be, and not a single thing was damaged. The crew was friendly and hardworking.

If you’re looking for a moving company that is reliable, punctual, and truly goes above and beyond, I highly recommend Otter. They exceeded our expectations in every way and made moving day a breeze!

My husband and I had a fantastic experience with Otter Moving. Like many New Yorkers, we'd heard our fair share of moving horror stories, so we spent a lot of time combing through Reddit and other review sites before choosing a company. My husband had also had a few bad moving experiences himself, so our expectations were cautious to say the least. After reading so many glowing reviews of Otter, we almost wondered if they were too good to be true, but they ABSOLUTELY lived up to the hype. From requesting a quote, to scheduling, to moving day itself, the entire process was seamless. Otter made what is usually a stressful experience feel easy.

On the actual move-in day, our movers were incredibly kind and unbelievably efficient. We were amazed at how quickly they packed, transported, and unloaded all of our belongings into our new apartment. Even though we weren't moving very far, we were blown away that the entire move of a two-bedroom apartment was completed in under two hours. A special shoutout to Vanja and his crew for going above and beyond. They listened to all of our concerns and requests, handled everything with care, and made us the most relaxed we had been in all the weeks leading up to our move.

If you're moving in NYC and debating who to hire, save yourself the research spiral and book Otter immediately.

Otter Moving provided an outstanding experience! Their team was incredibly efficient and respectful throughout the entire process. They communicated clearly and kept me informed every step of the way. I was impressed by how quickly they got everything done without compromising on quality. Highly recommend Otter Moving for anyone looking for a reliable and professional moving service!
A special thank you to Angel and Viktor from Truck 41 for their incredible work.