Customer Reviews for Otter Moving & Storage.

Kemo & Alex were without a doubt the kindest and most efficient movers I’ve ever experienced. They worked so fast, but were still so gentle with my belongings. I live on the 5th floor of a walk up and it’s summer in NYC… it’s HOT! They smiled and were so friendly the whole time! They even helped me with things that weren’t on my original inventory list. If you’re moving you have to got with Otter! Thank you gentlemen for making what could have been a stressful experience smooth and easy!

Alex & his team at Otter Moving Company did a fantastic job with my move. They were able to accommodate a very quick turnaround with just two days’ notice, which I really appreciated.

I initially had some concerns about paying in full 24 hours before the move, but everything went smoothly. The team was professional from start to finish, communicated clearly while they were on the way & arrived as scheduled.

They handled everything efficiently & made what could have been a stressful day feel very manageable. On top of that, the pricing was extremely fair & reasonable for the level of service provided.

I would definitely use them again & highly recommend Otter Moving Company & Alex’s team to anyone looking for reliable movers.

A white glove experience! Otter moving services was recommended to me by a friend who was pleased with their experience. From the moment I contacted them about my move, I knew I was going to be in good hands.
Otter moving is so professional and precise with their job, everything was moved in one piece. They came on time and had my apartment packed in less than 2 hours.
If you're debating on what moving service to choose, use Otter moving services, you'll be beyond pleased.

Great experience. They were really fast. As always, make sure when you first get your estimate, you go over every single thing you have (better to remove from the quote later than add and the price go up).

That said, we had to add about 20 boxes to the estimate the day before the move, and a slew of other items, and I'll say this - their prices are incredibly fair and generous.

Competitors were quoting me ridiculous amounts. These guys were good.

Team 57 was great. Despite my vacuum being left on their truck (because they had hidden and secured it so it didn't break), Pete came back at the end of the day to bring it back.

Definitely recommend considering Otter. 👍🏽

Beware - Do Not Hire
Highlights:
• Took 7 hours for a standard 2BR move-out with one mover taking smoke breaks every 20 minutes and complaining the entire time
• Damaged goods
• Left half the boxes in the living room and many others outside because the crew “didn’t want to take the stairs” (one floor up)—even though we clearly disclosed it, booked, and paid extra for a stair move
The move started well with Sasha and team on time, promising to make it effortless. It quickly went downhill. They blamed us for “too many boxes” despite Paul the sales rep’s assurances. At destination they acted surprised by the stairs, refused proper service, and left early. Communication was terrible, and Sasha mentioned quitting. Suspiciously all other reviews are 5 stars. Do not hire this company.

I moved from Manhattan to Queens with Alex and Eduardo, truck #60. It was a great process and they were both very kind! I had missed an email from Otter due to the chaos and short notice of moving, so it led to some misunderstandings on both the office and dispatch side. Alex and Eduardo were really understanding and accommodated any missing items from the inventory! The logistics and planning side of Otter was great as well, my person of contact was Nikola. Nikola made a lot of effort to work with my moving dates and building availability in my old and new apartments. Aside from miscommunication and the chaos of emails, moving with Otter was a great experience.

I would definitely use Otter again! Don’t be afraid to continually confirm inventory, time, dates, and ask whatever questions you may have.

EDIT 6/25:
After all my bins have been picked up, I wanted to come back and give an updated review regarding the whole process. My previous statements still stand about Alex and Eduardo being great. Nikola was a very helpful point of contact, however, it really seems like no one at the office communicates with each other. There were numerous times I would talk to someone from a different team and we would make a plan for the move, but it would not get relayed to another team or the movers. The bins particularly were quite frustrating as I was given time windows for drop off and pick up. The day the bins were to be dropped off, they did not get to me until a little after 7pm. They were originally supposed to come between 9am - 2pm then got pushed back to 4 - 5pm and I was notified of the 3rd (and final) time delay until I reached out when it got closer to 5pm and I heard nothing. This caused me to lose a day of packing which wasn’t ideal but I got it done. I don’t blame the movers because they can’t control traffic and how long their earlier job would take. However, I do think the office should have adjusted what moving team would drop off the bins so that they could be received within the time window I was given. When the bins were to be picked up, I was given the 9am - 2pm window again and asked to be updated of any changes due to the confusion and inconvenience from the drop off experience. They came ~45 minutes earlier than 9 am (I know, my lobster too buttery, my mattress too soft) and instead of picking up bins, brought me 30 more bins. Both the move team and I were confused on what was happening. Inconsistencies like this is why I removed a star, it was overall just frustrating to talk to the office, decide on a plan, explain building procedures and best route to unload the truck, and then have the movers be confused and look like they were never told any of it. Maybe I was expecting too much, I am always happy to reiterate to ensure everything goes smoothly but I was scratching my head at the lack of communication.

Kemo and Alex were absolutely fantastic! I had more items that anticipated/on my inventory and they were so nice about it. They had a great system to make the move efficient and took great care of every single one of my items. They double-checked everything and always made sure it worked for me. Kemo even fixed my cat’s tiny couch! After working with other NYC moving companies, I would highly recommend recommend Otter and Kemo & Alex!

I recently moved from Brooklyn, NY to Boston via Otter movers.
They came on time, were super professional and swift. Unfortunately, their truck got a ticket and I offered to pay but the company covered it, which is amazing on their part.
We travelled through amtrak but it got delayed a bit. Movers arrived at the place and set everything up before we got there. That was a pleasant surprise as well.
We had a fixed quote and didn’t need to pay even one dollar more than that. Having the list completely and transparently itemized played an important role in that.
I would recommend Otter movers 10/10.

I had a great experience with Otter moving and Peter with truck 57 with an interstate move. They were on time, efficient, professional, and handled all our items and our homes with care.
Getting a quote was straightforward and Nate was never pushy. He was available to answer questions, but I didn’t feel pressured to make a decision and wasn’t hammer called by the company.
We have another smaller move in the next couple weeks that we were originally planning on doing ourselves with a haul, but I just booked the move with Otter because we were so happy with our first experience.

Vuk and Luka (Truck #29) from Otter Moving and Storage were absolutely phenomenal! They handled our entire move with such care and professionalism. Every piece of furniture was treated with respect — not a single scratch or ding on anything, which is huge for us.
They were also incredibly nice, friendly, and hardworking the whole time. They made what is usually a stressful day feel smooth and even enjoyable. Communication was great, they showed up on time, and worked efficiently without cutting corners.
If you’re looking for trustworthy, respectful movers who genuinely care about your belongings, book Otter Moving and Storage and ask for Vuk and Luka. They’re the best! Highly recommend.
Thank you so much, guys! 🙏

Very nice moving team. Mark was extremely helpful in getting things organized. Even if there was some pricing confusion with the team down the line, Mark would take care of everything to resolve any issues. Moving guys were great, on time, called in advance before coming to give me a heads up of the ETA (which I truly appreciate, I don't like unexpected surprises as I have a very busy schedule); they were efficient and careful with my items. Highly recommend!

We had an excellent experience with otter moving company. Luca and his team were professional, fast, and extremely reliable from start to finish. They handled all of our belongings with great care, making sure everything arrived safely and without damage.

The pricing was very reasonable, and there were no surprises throughout the process. Luca was especially helpful, communicative, and attentive, making what could have been a stressful move feel smooth and easy.

I highly recommend this company to anyone looking for a trustworthy, efficient, and affordable moving service. Thank you, Luca, for the outstanding job!

The movers arrived on time and handled the move efficiently. However, they damaged part of my couch during the move. When I contacted Otter Moving about the damage, they claimed the movers had never disassembled the couch and therefore could not have caused the damage. That statement was false; the couch is a sectional, and they did disassemble it in order to move it. The move itself went smoothly, but I was disappointed by how the damage claim was handled. Overall, the experience was just okay, and I would recommend trying a different moving company.

Matt and Rocky truck 62 helped me move a studio. I would not use this company again. Everything eventually got to where it needed to be, but the mover acted like it was a burden to move items. I caught them on the 3-6pm arrival time so I’d don’t know if they had a long day, but the cranky attitude and approach to tipping was not for me. Also, updating my review because the mover was looking over my shoulder and forced me to leave a strong review the first time.

I had a great experience with Otter Moving Company & Storage. Crew 32 was excellent — they were friendly, easy to communicate with, professional, and went above and beyond to make sure everything was handled properly. They arrived quickly, worked efficiently, and got everything done smoothly from start to finish. I would absolutely recommend Otter, and especially Crew 32, to anyone looking for a reliable moving team. Great job!

My wife booked their services for a move 1-block over. The operator/sales rep, Daniel, assured her that they were capable and able to move a combination of both bags and boxes. On the day of the move, the movers said they were unable to move bags along with the boxes and were unwilling to move the boxes that were packed and ready to go.

My wife called the company to get clarity on why they aren't actually moving our things and why they were taking pictures of the apartment without our consent and passing them along to whomever. The operator was condescending to her, laughing, and told her we were wasting their time as they had over 200 other moves that day. Since they were unable to provide service, we told them they were no longer needed. They didn't email or follow up to provide a refund or even an apology. I've called them multiple times and no on has picked up. The day of the move was our last day in the apartment. Thankfully, we were able to find another moving company at the last minute would fulfilled the move.

Otter Moving & Storage are like used car salespeople. Predatory, and say whatever is needed to get your money. Never again.