Local Moving reviews

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Kemo and Alex from Otter Moving and Storage are the real deal. These two guys made what is usually one of the most stressful days completely smooth and honestly enjoyable. They were kind, professional, incredibly hard working, and the kind of people you just feel good being around.

What really impressed me is that they pushed through a brutal heat wave without ever slowing down or complaining. True professionals. They went above and beyond in every way, actual white glove service from start to finish.

If you get Kemo and Alex on your move you are lucky. I will be recommending them personally to everyone I know. Otter Moving and Storage should be proud to have these two on their team.

These guys are top notch, they arrive and get busy! They pack secure and move your items with such grace and care. Its very impressive the care they take to make sure everything is fine and up and running on both ends of the move. I couldn't be happier that i chose otter. It was the absolute right choice :)

Zivorad and Jessica from Crew #58 were so so helpful and efficient. They dealt with all the difficulties created by our apartment buildings with no complaints. They disassembled and remade all the furniture so quickly & honestly made it better than before. Such hardworking & honest people. Cannot recommend them enough!!!

Otter Moving & Storage was very helpful with my move. Their team was very responsive, answered my questions. Peter and Ogi came on the day to move my belongings. They were careful and fast. Listened to my ideas of where I wanted belongings to go. Very happy with these movers and my move in general.

I do have reservations on the sales team as they make things difficult for the actual movers who come to pack your items. I have a treadmill that requires more technical knowledge to disassemble and reassemble. While the sales team was not able to help with this and refunded me. I now have to figure out how to get it out of my house. The five stars goes to David with Truck #34! He was very professional and handled the rest of my items with care and went above and beyond to ensure I was satisfied with the rest of the move that he had control over. My items were packaged and moved very professionally and in a timely manner. Thank you David.

Very poor experience. One of the movers broke off my book case cabinet door off completely and said nothing about it. As the book case was tucked away in a corner, I didn't have the chance to see it. Very dishonest and unprofessional. Most of the crew cannot understand English. Communication was very difficult. Lots of hand gestures. Called and emailed Otter about the issue. No one is answering the phone. I will never use Otter again.

Overall professional, efficient, and pleasant. Our crew consisted of three people, Vanja, Jose, and Gerardo who were extremely nice and helpful. They arrived on time (8:50 when the window of arrival was between 9 and 11), and got straight to work. They did not try and create side deals for discrepancies like other movers I’ve used in the past (Piece of Cake has tried to do this to me twice). The whole move was done in a timely manner as well. Communication was clear by text from the team as well as phone call and email from the company. They even called to check on how the move was going. Otter moving made a normally stressful process go smoothly. Would recommend.

Crew 63 was fantastic. Very professional and made the whole day very stress free. We will definitely use Otter Moving and refer them to family and friends in the future. If you want your move handled with the upmost care you should use Otter Moving & Storage.

Best movers in NYC. Very reasonable price after quoting a handful of their peers. The customer service was very helpful and cordial. We had Seba and Daniel as movers — top notch speed and careful with our furniture. Would recommend to anyone and will use again.

Kemo & Alex were without a doubt the kindest and most efficient movers I’ve ever experienced. They worked so fast, but were still so gentle with my belongings. I live on the 5th floor of a walk up and it’s summer in NYC… it’s HOT! They smiled and were so friendly the whole time! They even helped me with things that weren’t on my original inventory list. If you’re moving you have to got with Otter! Thank you gentlemen for making what could have been a stressful experience smooth and easy!

Kemo and Alex were wonderful movers. They were very careful with all of my furniture and extremely efficient with the moving process. They were flexible with the inventory and process, and I would highly recommend them as movers and hire them again.

Alex & his team at Otter Moving Company did a fantastic job with my move. They were able to accommodate a very quick turnaround with just two days’ notice, which I really appreciated.

I initially had some concerns about paying in full 24 hours before the move, but everything went smoothly. The team was professional from start to finish, communicated clearly while they were on the way & arrived as scheduled.

They handled everything efficiently & made what could have been a stressful day feel very manageable. On top of that, the pricing was extremely fair & reasonable for the level of service provided.

I would definitely use them again & highly recommend Otter Moving Company & Alex’s team to anyone looking for reliable movers.

A white glove experience! Otter moving services was recommended to me by a friend who was pleased with their experience. From the moment I contacted them about my move, I knew I was going to be in good hands.
Otter moving is so professional and precise with their job, everything was moved in one piece. They came on time and had my apartment packed in less than 2 hours.
If you're debating on what moving service to choose, use Otter moving services, you'll be beyond pleased.

Great experience. They were really fast. As always, make sure when you first get your estimate, you go over every single thing you have (better to remove from the quote later than add and the price go up).

That said, we had to add about 20 boxes to the estimate the day before the move, and a slew of other items, and I'll say this - their prices are incredibly fair and generous.

Competitors were quoting me ridiculous amounts. These guys were good.

Team 57 was great. Despite my vacuum being left on their truck (because they had hidden and secured it so it didn't break), Pete came back at the end of the day to bring it back.

Definitely recommend considering Otter. 👍🏽

Beware - Do Not Hire
Highlights:
• Took 7 hours for a standard 2BR move-out with one mover taking smoke breaks every 20 minutes and complaining the entire time
• Damaged goods
• Left half the boxes in the living room and many others outside because the crew “didn’t want to take the stairs” (one floor up)—even though we clearly disclosed it, booked, and paid extra for a stair move
The move started well with Sasha and team on time, promising to make it effortless. It quickly went downhill. They blamed us for “too many boxes” despite Paul the sales rep’s assurances. At destination they acted surprised by the stairs, refused proper service, and left early. Communication was terrible, and Sasha mentioned quitting. Suspiciously all other reviews are 5 stars. Do not hire this company.

I moved from Manhattan to Queens with Alex and Eduardo, truck #60. It was a great process and they were both very kind! I had missed an email from Otter due to the chaos and short notice of moving, so it led to some misunderstandings on both the office and dispatch side. Alex and Eduardo were really understanding and accommodated any missing items from the inventory! The logistics and planning side of Otter was great as well, my person of contact was Nikola. Nikola made a lot of effort to work with my moving dates and building availability in my old and new apartments. Aside from miscommunication and the chaos of emails, moving with Otter was a great experience.

I would definitely use Otter again! Don’t be afraid to continually confirm inventory, time, dates, and ask whatever questions you may have.

EDIT 6/25:
After all my bins have been picked up, I wanted to come back and give an updated review regarding the whole process. My previous statements still stand about Alex and Eduardo being great. Nikola was a very helpful point of contact, however, it really seems like no one at the office communicates with each other. There were numerous times I would talk to someone from a different team and we would make a plan for the move, but it would not get relayed to another team or the movers. The bins particularly were quite frustrating as I was given time windows for drop off and pick up. The day the bins were to be dropped off, they did not get to me until a little after 7pm. They were originally supposed to come between 9am - 2pm then got pushed back to 4 - 5pm and I was notified of the 3rd (and final) time delay until I reached out when it got closer to 5pm and I heard nothing. This caused me to lose a day of packing which wasn’t ideal but I got it done. I don’t blame the movers because they can’t control traffic and how long their earlier job would take. However, I do think the office should have adjusted what moving team would drop off the bins so that they could be received within the time window I was given. When the bins were to be picked up, I was given the 9am - 2pm window again and asked to be updated of any changes due to the confusion and inconvenience from the drop off experience. They came ~45 minutes earlier than 9 am (I know, my lobster too buttery, my mattress too soft) and instead of picking up bins, brought me 30 more bins. Both the move team and I were confused on what was happening. Inconsistencies like this is why I removed a star, it was overall just frustrating to talk to the office, decide on a plan, explain building procedures and best route to unload the truck, and then have the movers be confused and look like they were never told any of it. Maybe I was expecting too much, I am always happy to reiterate to ensure everything goes smoothly but I was scratching my head at the lack of communication.

Kemo and Alex were absolutely fantastic! I had more items that anticipated/on my inventory and they were so nice about it. They had a great system to make the move efficient and took great care of every single one of my items. They double-checked everything and always made sure it worked for me. Kemo even fixed my cat’s tiny couch! After working with other NYC moving companies, I would highly recommend recommend Otter and Kemo & Alex!

Luka (Truck 44) has been nothing short of phenomenal. He's professional, well-spoken, and communicates extremely well. He was also efficient and was an absolutely joy to work with overall. Could see him going places. Would love to move with Otter again.

Great moving experience; everything was very timely and professional. Not costly like many other options, while providing the same, if not higher quality of service. The agent I initially scheduled the move with, Miles, was by far the most reliable person on this journey and went above and beyond to make our needs met. Kudos for the whole team, especially Miles!

Vuk and Luka (Truck #29) from Otter Moving and Storage were absolutely phenomenal! They handled our entire move with such care and professionalism. Every piece of furniture was treated with respect — not a single scratch or ding on anything, which is huge for us.
They were also incredibly nice, friendly, and hardworking the whole time. They made what is usually a stressful day feel smooth and even enjoyable. Communication was great, they showed up on time, and worked efficiently without cutting corners.
If you’re looking for trustworthy, respectful movers who genuinely care about your belongings, book Otter Moving and Storage and ask for Vuk and Luka. They’re the best! Highly recommend.
Thank you so much, guys! 🙏

The movers arrived on time and handled the move efficiently. However, they damaged part of my couch during the move. When I contacted Otter Moving about the damage, they claimed the movers had never disassembled the couch and therefore could not have caused the damage. That statement was false; the couch is a sectional, and they did disassemble it in order to move it. The move itself went smoothly, but I was disappointed by how the damage claim was handled. Overall, the experience was just okay, and I would recommend trying a different moving company.

Boris and his team (#64) was very efficient in terms of assisting my mom and I with transferring out stuff from out storage unit to our new apartment. Despite us living on the second floor, with no elevator, they were able to maneuver well up the stairs. I would recommend this moving company to relatives and friends once the opportunity presents itself. Thank you again you guys!!

When I first saw all the 5-star reviews I was a little worried they were incentivized—nope, Otter is just that awesome. I’ve moved within the city a few times in my life, and this was the easiest and cheapest by far. Nikola and his team were super responsive, efficient, and reassuring every step of the way. I can’t recommend them enough.

Excellent moving company! The team was very professional, careful with all of our belongings, and incredibly friendly. They arrived on time and completed the move exactly when they said they would. Everything was handled with great care and attention. I highly recommend them to anyone looking for reliable movers!
Vlad and Milan are the best, thank you guys

Kemo was phenomenal to work with at Otter moving — very friendly, helpful, careful with all my items and the move was so efficient and fast. Furniture was wrapped, boxes were retaped, and they were very thorough. I would definitely recommend their service and am so happy I chose Otter for moving.

My wife booked their services for a move 1-block over. The operator/sales rep, Daniel, assured her that they were capable and able to move a combination of both bags and boxes. On the day of the move, the movers said they were unable to move bags along with the boxes and were unwilling to move the boxes that were packed and ready to go.

My wife called the company to get clarity on why they aren't actually moving our things and why they were taking pictures of the apartment without our consent and passing them along to whomever. The operator was condescending to her, laughing, and told her we were wasting their time as they had over 200 other moves that day. Since they were unable to provide service, we told them they were no longer needed. They didn't email or follow up to provide a refund or even an apology. I've called them multiple times and no on has picked up. The day of the move was our last day in the apartment. Thankfully, we were able to find another moving company at the last minute would fulfilled the move.

Otter Moving & Storage are like used car salespeople. Predatory, and say whatever is needed to get your money. Never again.

Fantastic move experience. Professional, on time and no stress! Would use again without hesitation. Stuff for 4 students, out of NYU dorm, to storage and then to off campus apartment. Saved us going up and down stairs in a 4th floor walk up. Could not have been smoother or easier. So easy to work with.

Highly recommend Otter Movers. They moved me from the UES to Astoria and everything from booking to delivery was seamless. Booking with Sam was easy and David and his team (Truck #34) moved my items quickly and without a hitch. They were very affordable compared to other experiences my friends have had.

Kemo and his team were beyond fantastic. So easy to work with — right from the start of asking for a quote, all the way to the end, completing the move. They were fast, friendly and caring, and I really admired how well they worked together to compete the job. I cannot recommend them enough, and for any future moves I have, I know who I’m calling.

We moved a two bedroom apartment in New York to a nearby location in midtown Manhattan. OTTER moving company had great reviews online. They certainly lived up to their reputation. Everything was professional from start to finish. They arrived on time and did a great job! They were highly efficient and moved everything without a scratch or ding. I would use them again in a minute and give them the highest recommendation! I wish we could give more than a five star rating because I would give them 10 stars!

Kemo and Alex helped with my move and they were absolutely amazing. They were quick, efficient, and went above and beyond to make it the easiest process. Kemo went so far as to insist on fixing a broken piece of a bed frame that we found out about during loading. Moving is so stressful for me and I couldn’t have asked for a better team to help.

Five Stars for Lucky and his Team! When I tell you Lucky and his team did an Amazing job moving us in! From beginning to end there was nothing bad I could say. Lucky immediately got to work and made us feel comfortable about that fact that we were still packing. I had anxiety about my kitchen because it seemed so overwhelming, but Lucky had this one young man who literally pack my entire kitchen for me! Communication during the entire move was stellar! I really dont plan to move again but if I do OTtER IS MY CHOICE! Thank you a million times!