Local Moving reviews

Boris and Juan were absolute rockstars. They were remarkably kind, professional, and respectful. Every aspect of the move went smoothly from pickup to drop off. They were very organized around providing quotes, and super responsive over the phone. I never waited on hold, even when I called at 9pm. They handled everything efficiently and with care. Highly recommend their services!

Highly recommend! Our experience was great. The team was very responsive to calls and clearing doubts before the move. On the day of the move, our movers were very kind, careful, and easy to work with! They were also very fast and efficient.

Had an awesome experience with Otter! I had David's team. They were super accommodating, very efficient, and super helpful with anything I asked them about the move. The process is also super smooth. Otter is very responsive and helped push my pickup time to a little earlier to help make things work out for me. Would definitely recommend and use them again!

Describe the entire experience with one word? No problem… EXCELLENT!!! The movers showed up at the scheduled time at pick-up and drop off locations (pick-up was even earlier than I expected). The entire process of picking up our queen-sized mattress, dropping it off and removing the old one, took about 15 mins combined! I am extremely satisfied with the entire process and will definitely recommend Otter Moving & Storage to anyone who needs their services. I’m glad I went with OMS over other vendors. And “otters”? I mean, does it get more adorable than that? I think not 🙂

Thank you very much, OMS!!

Exceptional NYC Movers – Fast, Budget-Friendly, and Highly Professional!
Petar and the crew from Otter Moving (Truck 57) were absolutely phenomenal! They moved all the items from our storage units on the West Side into our Midtown office, and the entire process was seamless. Otter provided incredibly fair, budget-friendly pricing while maintaining quality. They were lightning-fast and highly professional from start to finish. Navigating Truck 57 into the busy Midtown/Grand Central area on 42nd Street is no easy feat, but they managed the traffic and building access flawlessly.We had a few delicate items that required extra care, and the team handled them with the utmost respect—everything arrived in perfect condition. They are reliable, efficient, and careful movers in NYC. I highly recommend Petar and the crew on Truck 57. Would absolutely use them again!

We used Otter movers for packing and moving our NYC apartment locally. This was a great decision and made the task of moving super easy. Vanja, Jose, and Gerardo were amazing - efficient, thorough and handled everything with care. Would definitely recommend for anyone looking for a seamless move!

After speaking with a friend who recommended Otter and their experience was 10/10, I felt comfortable moving forward and also so cared for throughout the intake process and beyond.

I hired them to move all my belongings out of storage into a new apartment in Brooklyn (mind you was a 2 story walk up!) End to end they were done in under 3 hours and I didn’t haven’t to worry about quality, care, or timing. I’d absolutely hire them again and wish I would have known about them prior to packing.

Avoid at all costs. This company was a disaster.

1. It’s been a year now since the move, and they still haven’t reimbursed us the amount they promised, which ironically, is only 10% of the damage/loss they caused during the move (computer and camera).

2. Our move was supposed to be two-part due to holidays. The movers arrived 1 hour late for packing/pick-up and the team didn’t say anything until we asked. When booking the move, they told us no need to come the day before to pack and there would be enough time, but 2/3 through the move, they said they wouldn’t be able to finish and movers needed to leave immediately at the end of moving window. We had to call the company negotiating while movers were ready to leave the mess with us. They ended up sending extra help to finish up. And we had to ask the building to extend the elevator hours and luckily they allowed it.

3. On the day of drop-off, they called 45 minutes after the promised time that they were running late, AGAIN, but “it will be fine”. Later they called again with “no we won’t make it”. We had to book hotel for the night, rebook the elevator for the new place, etc., because once again they couldn’t get the job done.

What stunned us most was the lack of communication, professionalism, accountability, and genuine effort to make things right. Delays and mistakes can happen but how they handle it matters more. Throughout this process, we were repeatedly left chasing answers, negotiating solutions ourselves, and dealing with the consequences of their poor planning and execution.

On time and careful. Completely attentive and professional. Did not coerce with threats of not unloading without a large tip upfront. I was surprised how good they were, considering they had the most competitive price. Really glad that I saved money and used Otter.

We had an above-and-beyond experience with our Otter movers. They were friendly, helpful, and super communicative in our complex, 3-stop move out of a fifth floor walkup delivering to both a storage unit and a house in another state... all in one day! It was a grueling day for them and they had such great attitudes, took such good care, and were so pleasant to work with.

Matt and Rocky (truck 62) were right on time for pick up, quick to load out, professional and efficient, and super helpful in figuring out a tight space to load in at the next place. A pleasure working with them and I would recommend anytime!

David and Truck #34 were fantastic for my move in Manhattan. They arrived right on time and moved me out of my walk-up efficiently. They took great care of my things, and were flexible with their time. I would highly recommend them and will certainly be using them for any future moves!

This was our first time hiring a moving company and not only did they help walk us through the moving process when we first called them, the movers were very efficient packing/unpacking everything and incredibly understanding when our buildings were having elevator problems. 11/10 service that we will definitely be using again if we ever move.

My wife and I have now used Otter for 2 years in a row - they have become our go-to movers because of their excellent service and reasonable prices. Their customer service when preparing a quote was friendly and quick, with transparent pricing. The movers themselves are friendly, efficient, and come prepared with all blankets/tape/boxes they need to make sure nothing is damaged in transit. Our most recent move was done by Truck #24 and they were absolutely fantastic. We will keep using them because of people like Daniel and his team. Thank you again for making our move much easier!

I don’t really write many reviews but Otter deserves recognition for all they did for me. Everything from Max working with me over the phone to figure out what I need and being patient while I had to change and add and subtract items to adding a stop to the actual moving day.
When the day came they made sure to call me 30 minutes before arrival, just like I had requested. They were on time. Here I have to say that Viktor and Angel from truck 41 were amazing. They truly were. I actually really enjoyed their company, and honestly I felt bad that they would not let me help them out even though I offered to do so, so many times!
I have a lot of vintage and mid century modern furniture that are priceless to me and they took great care of protecting EVERYTHING and happy to move stuff out of the way in my storage to get the extra furniture and wrapping it up. Everything went so well for me, and I think it took longer than usual because of this and traffic and Otter, true to the company’s policy did not charge more for all the time the move took. It was a hard move and everyone was amazing.
I would highly recommend calling them up and hiring them every time.

Such a seamless and stress free move; I had the packing, moving and storage service and they handled everything from start to finish with exceptional detail. I cannot recommend enough, and have put several of my friends on their service to which they also had great experiences

Peter and his crew from Truck 57 were absolutely outstanding.

Moving day is always stressful, and what we expected to be a 4-hour move ended up taking nearly 8 hours. Despite the unexpected challenges, Peter and his team remained professional, positive, and reassuring from start to finish. At a time when our stress levels were through the roof, they kept telling us everything would be okay—and then proved it through their actions.

The crew handled a difficult four-flight walk-up without a single complaint. They carefully disassembled and reassembled furniture, protected our belongings, and treated everything with care and respect. Their attention to detail, work ethic, and professionalism never wavered, even as the day went much longer than planned.

What impressed us most was their attitude. They were kind, patient, hardworking, and genuinely cared about making sure our move went smoothly. It’s rare to find a crew that combines efficiency, skill, and such a great customer experience.

If you’re lucky enough to get Peter and Truck 57, you’re in excellent hands. We couldn’t recommend them more highly. Thank you, Peter and crew, for turning an incredibly stressful day into a successful move.

This was my first time moving in New York, in the US overall. The movers that came were very nice, treated my things delicately. I just finished unpacking last night and all my pictures etc were not damaged. There were some minor hiccups with regards to logistics but it was swiftly resolved by the manager. He reached out to me on his own and took care of the matter. Overall honest guys and an honest company. I actually would recommend. Initially I was going to give 4 stars, but because the manager was so nice about the issue, I think they deserve the full 5.

Dan helped me book everything and managed my inventory list- he was helping me modify my list until the night before. Then Kemo and Alex came in to move things around 7:30am, and they were awesome. Super efficient and fast, and they were super nice guys! Will be booking Otter again for my next move.

Moved in NYC this month with Otter Moving and Paul was very responsive with the booking and communication. I had a sharp start and the movers arrived punctually. Daniel and his team did my move very quickly and although things started off well and we did an inventory count before moving anything, they ended up leaving an item at the pickup location, which I didn't realize because they never did an inventory count on what they actually packed onto the truck before driving to the drop off location. Daniel insinuated it was my fault and claimed his team was only moving what I verbally told them to move (doesn't that defeat the point of the list then?). At the end, I tipped them well above 25% due to have a few additional boxes on moving day but Daniel seemed disappointed I didn't give more. Was expecting a better experience considering the move started off strong.

Update: The owner reached out to me to help me move the item that was left and was able to take care of quickly. The team member they sent over to help was very kind as well, so my rating is updated to 4 stars.

Borut and Dwayne helped me with my one bedroom move, and they did a fantastic job. This was my first time hiring a moving company for myself, and the company made it super easy and smooth. I also felt that the price was very reasonable. Overall, I am very satisfied, and I would use Otter again!

Can’t say enough about Otter Moving Company. Petar and Slova (Team 32) were absolutely outstanding from start to finish. They arrived on time, worked efficiently, and handled every aspect of the move with professionalism and care. Everything was packed securely, transported safely, and delivered seamlessly without a single issue.

What could have been a stressful moving day turned into a smooth and worry-free experience thanks to their hard work, attention to detail, and positive attitude. They treated our belongings with respect and went above and beyond to ensure everything was placed exactly where it needed to be.

I highly recommend Otter Moving Company and especially Petar and Slova. Their excellent customer service and dedication to doing the job right truly set them apart. I will definitely use them again for any future moves. ⭐⭐⭐⭐⭐

Hard-working matt and rocky truck 11 did a great job moving me into my sixth floor walk up. The process for signing up was easy and the company had great communication leading up to and on the day of my move. Showed up right on time and the entire move took just two hours. Would highly recommend.

I had the best moving experience with Otter. I specifically worked with crew 32, Sloba and Peter, on move day. The team was very efficient, arrived on time, very polite / kind, and went out of their way to make my moving experience easy. I recommend Otter moving company to any and all friends and family! It was truly a pleasure working with them. Even when I made a mistake with timing, Luke (person booked with) was so kind to accommodate a last minute change. Through and through am very pleased with my move.

I can’t say enough great things about Otter! From start to finish, they made our move completely stress-free. The team was incredibly efficient, professional, and careful with every item they handled. They arrived on time, worked quickly without cutting corners, and treated our belongings as if they were their own. Everything was packed, moved, and placed exactly where it needed to be, and not a single thing was damaged. The crew was friendly and hardworking.

If you’re looking for a moving company that is reliable, punctual, and truly goes above and beyond, I highly recommend Otter. They exceeded our expectations in every way and made moving day a breeze!

My husband and I had a fantastic experience with Otter Moving. Like many New Yorkers, we'd heard our fair share of moving horror stories, so we spent a lot of time combing through Reddit and other review sites before choosing a company. My husband had also had a few bad moving experiences himself, so our expectations were cautious to say the least. After reading so many glowing reviews of Otter, we almost wondered if they were too good to be true, but they ABSOLUTELY lived up to the hype. From requesting a quote, to scheduling, to moving day itself, the entire process was seamless. Otter made what is usually a stressful experience feel easy.

On the actual move-in day, our movers were incredibly kind and unbelievably efficient. We were amazed at how quickly they packed, transported, and unloaded all of our belongings into our new apartment. Even though we weren't moving very far, we were blown away that the entire move of a two-bedroom apartment was completed in under two hours. A special shoutout to Vanja and his crew for going above and beyond. They listened to all of our concerns and requests, handled everything with care, and made us the most relaxed we had been in all the weeks leading up to our move.

If you're moving in NYC and debating who to hire, save yourself the research spiral and book Otter immediately.

We had a very good experience with our move. Borut and Dwayne were very hard-working and efficient. They did a great job of protecting furniture and items being moved. Our move involved putting the items into storage, and they did an amazing job of getting everything safely and securely into the space. Very positive and pleasant to work with. Definitely made this move go well.

Otter Moving legit knocked it out of the park. They were incredibly fast in response times, got me the COI that I needed, they gave me a GREAT price on the move, the bin delivery/pickup was seamless, and the guys who did the actual move were outstanding.

10/10 recommend.

Just finished up a local move with Otter, and a big thank you to both Nemanja and Luis! These two were both so hard working to make this move as swift and thorough as possible. Complicated staircases and oddly shaped furniture were no match for these two while moving!
Today definitely would not have been possible without Nemanja, Luis, and Otter Moving!

They were amazing helping me move to my new apartment! Super accommodating, friendly, and affordable! Was very quick to respond to my emails about adding to inventory list and very nice over the phone. I would definitely recommend Otter to my friends and will use them again if I need to! Shout out to Peter and truck 57 :)

The most professional moving company I've used in my eight years in New York. The majority of my furniture is designer or vintage and they made sure to take extra measures to ensure everything was protected during the load-out/load-in. From booking with Novak to day of moving with Daniel’e team, everything was so seamless and easy. Cannot express my gratitude enough!

The biggest thank you to Kjemal and his partner for an excellent experience with the move! They were on time, professional, and even kind during this stressful time. All of my items were packed efficiently and safely, and they were speedy at the origin and destination locations. They followed all precautions well and I did not have to stress about anything. The wardrobe boxes were an amazing addition, and they placed all of my items where I would like them. They were very attentive, and checked in with me throughout the whole process to make sure everything was accounted for and matched my prefences.

I would highly recommend Otter Moving as well as Kjemal's team to anyone and everyone. I will definitely be using Otter Moving for all my moves in the future.

Peter and his crew on truck 57 knocked it out. It was a hot day, lots of traffic, a complex pickup location and his team beautifully handled our move that included stairs and delicate furniture. Though they were so tired, they remained friendly and I didn’t get the sense they rushed through the end. I’d hire Otter again to get him and his crew for sure. Thought

I had a really great experience with Otter. Ogi and Gaga were amazing, super professional, efficient, careful with everything, and made the move way less stressful. They showed up on time, worked quickly, and handled all my furniture with a lot of care. Definitely would use them again and highly recommend asking for Ogi and Gaga if you book with them.

I had a local move in Brooklyn and hired Otter for it. Communication and service throughout the entire process were great. Crew 32 helped with my move, and it was an amazing experience! They were extremely helpful and friendly, and they made the whole move quick and easy. I would definitely recommend them!

Peter 57 truck and Mico did a fantastic job moving our 2 bedroom stuff locally in New York City! They were extremely professional, well organised, efficient, well mannered and caring and did their job impeccably!
They fitted back everything wonderfully and left our new place neat! Highly recommend them!

We recently moved to W 57th Street with Otter Moving, and Peter and Mico from Truck 57 were absolutely incredible. They were professional, friendly, fast, and extremely careful with all of our belongings throughout the entire move. Everything was handled smoothly and efficiently, and they made what could have been a stressful day feel easy and organized. We really appreciated their positive attitude and hard work. Highly recommend Peter, Mico, and Otter Moving!