Customer Reviews for Otter Moving & Storage.

Viktor and Angel in Truck 41 were incredible! On one of the hottest days of the summer, they handled all of my belongings with great care while working efficiently and professionally. Despite the extreme heat, they completed the move quickly without compromising the quality of their work.

I highly recommend Otter Moving Company. Anyone who needs help with a move will be in great hands with Viktor and Angel. Thank you both for making my move such a smooth experience!

This is the second time I’ve used Otter and cannot imagine using any other moving company. The first time they moved a large piece of artwork from Manasquan, NJ to my apartment in Brooklyn. They were incredibly transparent with costs, fees, time frame…and moved the item with immense care.
More recently, I had a move from a 2nd floor walk up in Brooklyn to a Jersey City high rise. And again, full transparency with no surprises, incredibly fast and efficient (I also hired them to do partial packing and I should have just had them do it all), handled everything with care. During move in they set up everything that needed to be set up and organized my boxes by room. Without a doubt, their prices are fair, and the peace of mind is invaluable. If you’re looking for a moving company stop here, ignore everyone else. Otter is just fantastic.

I was quoted on the call for a price for the total of move and the first month of storage fee. I triple checked that the price was including the storage fee and then the day after the move I got automatically charged on my card for the storage fee again on top of the promised quote. I would not have chose this place since the another company offered better pricing. They said they will match it and promised there wouldn’t be any hidden fees on the day of which is why I put the deposit down over the phone. Super disappointing. Nothing against the movers they were great and I would recommend to others but I feel scammed by the company’s dishonest pricing.

Viktor and Angel (Truck 41) were great — especially considering this was their fourth job of the day across the tristate. They still brought strong energy and packed everything with real care, particularly the kitchen. What stood out was how thoughtful and creative they were, even using extra boxes and padding to protect a mirror. They worked efficiently without rushing and clearly take pride in their work. Honestly, these two need a raise. Would definitely use them again.

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Kemo and Alex from Otter Moving and Storage are the real deal. These two guys made what is usually one of the most stressful days completely smooth and honestly enjoyable. They were kind, professional, incredibly hard working, and the kind of people you just feel good being around.

What really impressed me is that they pushed through a brutal heat wave without ever slowing down or complaining. True professionals. They went above and beyond in every way, actual white glove service from start to finish.

If you get Kemo and Alex on your move you are lucky. I will be recommending them personally to everyone I know. Otter Moving and Storage should be proud to have these two on their team.

Needed to move upstate. Nate helped me with quotes and what was best decision for the move. I decided to pack up everything for the move myself. Vlad was the man. He showed up first thing in the morning and went over all the details for the move.He and his crew made sure everything was organized and within 1.5 hrs the truck was ready to move. He also made sure the items that were not being moved were broken down and thrown out. They arrived to the destination and unloaded everything and were very helpful in setting things up. I really enjoyed their hospitality and kindness. Definitely a great experience. Thank you for everything you guys did for my family.

I do have reservations on the sales team as they make things difficult for the actual movers who come to pack your items. I have a treadmill that requires more technical knowledge to disassemble and reassemble. While the sales team was not able to help with this and refunded me. I now have to figure out how to get it out of my house. The five stars goes to David with Truck #34! He was very professional and handled the rest of my items with care and went above and beyond to ensure I was satisfied with the rest of the move that he had control over. My items were packaged and moved very professionally and in a timely manner. Thank you David.

Very poor experience. One of the movers broke off my book case cabinet door off completely and said nothing about it. As the book case was tucked away in a corner, I didn't have the chance to see it. Very dishonest and unprofessional. Most of the crew cannot understand English. Communication was very difficult. Lots of hand gestures. Called and emailed Otter about the issue. No one is answering the phone. I will never use Otter again.

Overall professional, efficient, and pleasant. Our crew consisted of three people, Vanja, Jose, and Gerardo who were extremely nice and helpful. They arrived on time (8:50 when the window of arrival was between 9 and 11), and got straight to work. They did not try and create side deals for discrepancies like other movers I’ve used in the past (Piece of Cake has tried to do this to me twice). The whole move was done in a timely manner as well. Communication was clear by text from the team as well as phone call and email from the company. They even called to check on how the move was going. Otter moving made a normally stressful process go smoothly. Would recommend.