Customer Reviews for Otter Moving & Storage.

We decided to go with Otter because they had the best price offer and great service. They were not pushy and had great transparency with their price estimate. Big shoutout to Stevan Knez. and Jose! They were so professional and time efficient. We’ll only go with Otter from now on. Highly recommend!!

We’ve moved a few times and these guys were genuinely the best. We had to adjust start time super early and they were very accommodating and helpful! And day of moving was a breeze! They were so quick! I’d personally use them over the other big companies in ny.

We hired them for what should have been a straightforward move from our walk-up to a building with an elevator. Instead, it turned into a nightmare that cost us hundreds of dollars in damaged property.

The entire experience was a disaster from start to finish:

- Unprepared Crew & Major Delays: The movers showed up without basic tools like screwdrivers and power drills. They struggled to manually disassemble standard furniture like a couch and two bed frames. A move that should have taken a few hours stretched into an 8 hour ordeal purely because they lacked proper equipment.
- We Had to Finish the Move Ourselves: Because their lack of tools caused such massive delays, we arrived at our new building way past the evening moving curfew. The crew gave up, left our furniture completely unassembled, and my roommate and I were forced to spend our night manually hauling heavy boxes and furniture up to our apartment ourselves. We literally paid $1,000 for a service we ended up completing on our own.
- Gross Lack of Hygiene: They used cheap, paper-thin plastic wrap on our mattresses that shredded almost immediately. Rather than taking care of our things, they placed our unprotected mattresses directly on the dirty NYC sidewalk, leaving them filthy and stained. On top of this, one of the movers used our bathroom with the door wide open and did not wash his hands before proceeding to move all of our furniture. As two woman, this was completely disgusting and unacceptable.
- Smashed & Broken Property: They completely mishandled clearly labeled "FRAGILE" boxes, destroying our dishes, mugs, plates, Pyrex containers and glasses. To make matters worse, my roommate's bed frame was improperly dismantled and completely broken. They also dented our wall when ripping apart the bed frame. They broke our couch, vacuum, headboards, boxes (plastic & cardboard) and more.

This company is underprepared and negligent with personal property.

I can’t even put into words how incredible Brandon from truck 23 was for our move. He moved like a MACHINE. He moved us out of our elevator building in 1 hour exactly (big furniture AND 30 bins). Then moved us in to our 2nd floor walk up in under 2 hours. Everything arrived safely and securely. All furniture was taken apart, wrapped and put back together expertly. Highly highl recommend. Thank you so much Brandon!!

Josué & Luis make sure you request these good men. They are the most helpful movers I have ever got. Not only did they go above and beyond company expectations. They understood I was one person alone with nobody to help and stayed with me overtime until 1 am. They didn’t leave until it was right and next day which was scheduled for 9am I asked if they could do 6 am and they were there early and ready to go. I can’t stress how much I enjoyed the experience with these guys!

I recently moved out of my 4th floor walk up apartment, and team 40 made the experience feel seamless! They showed up on time, and worked fast and efficiently. They were very kind and were respectful of our space, answering all of our questions. Thank you team 40!

Excellent job moving from a 4th floor walk up. Edvin and his brother were super nice and professional. Moving is never fun, but they made the process as easy as possible. I’d strongly recommend Otter to anyone looking for competent, efficient movers at a reasonably price in NYC!

This was the best moving company I have ever used! I have to give a huge shoutout to Balsa and Dimitri! I used Otter's direct service for a long distance move from Brooklyn to NC. I had a fairly easy load that required to move one bedroom worth of furniture and items. They arrived to my apartment early, had everything protected and moved out in just under an hour and were on the road before street cleaning even started on my block! They had about an 8 hour drive ahead of them and they landed at my home before I even arrived amist storms and traffic on the drive down. Luckily my family was around to let them in and they had everything loaded in and organized by the time I made it home. I paid a flat rate for this move but it was worth every single penny. From the customer service over the phone to the actual move, the whole experience was seamless. Not a scratch was to be found on any of my furniture either! Thank you guys!!

The whole process was hassle free. The moving team arrived within 20 minutes of my 2 hours estimated arrival window and they completed everything in a bit over an hour. They are so efficient and friendly. I highly recommend their 5 star services!

Two for two! The Otter team is quick, efficient, and considerate with how they handle moving, so I’m glad we went with them again (for the second time now). Sebastian and Luis were amazing, communicating throughout, ensuring all of our requests were met, and getting everything exactly where we wanted it in record time!

Although the initial logistics calls made me a little frustrated as the move was delayed and likely made this move more stressful than necessary, Boris and crew 64 were really great. They were efficient from start to finish, half the stuff was moved out within 5 minutes I couldn’t believe it. Especially when unexpectedly my storage unit was closing early they somehow moved even quicker. Couldn’t be more thankful to them for moving all my things while keeping a positive attitude even with all the time constraints.

Excellent company - Truck #58 completed the move for my daughter, they were on time, called to let us know what time they would arrive. Three workers were very friendly and accommodating - I would highly recommend them to my family and friends!
THANK YOU

I reached out to otter to request a move really last minute because I had another moving company cancel on me. The movers that helped me (truck 21) completely exceeded my expectations. They were professional, clear, and fast, while also taking a lot of care when handling my furniture. Nothing broken, no mess, no complaints! Thank you Joshua and Luis, I will be using otter to move from now on

From beginning to end, my experience with Otter Moving & Storage was absolutely outstanding! Daniel and his team were professional, courteous, friendly, and incredibly hardworking. They made what is typically a stressful move feel effortless.

The crew arrived right on time, worked efficiently, and handled every single item with the utmost care and respect. They treated my furniture and belongings as if they were their own. Not a single item was damaged, and their attention to detail gave me complete peace of mind throughout the entire move.

What truly stood out was their positive attitude. They wore smiles the entire time, worked seamlessly as a team, and made the whole experience enjoyable. It's rare to find a company that combines professionalism, kindness, and such a high level of care.

I wholeheartedly recommend Otter Moving & Storage to anyone looking for a dependable, trustworthy moving company. Thank you, Daniel and your amazing team, for making my move such a wonderful experience!

The best movers! They were quick, careful, and conscientious. We had two stops- a storage unit and a home. The movers were very efficient taking things to our storage unit and packing it all away so we could still access things we need from our storage. They lifted heavy objects like it was nothing. Very impressed! Worth the cost!!

Sloba and Carlos were phenomenal!!! And very kind. They were very fast and efficient. Also professional and Sloba calmed me down when I was panicking about other stuff… he’s really has consideration and that really stood out! Please request them if you have a moving job that needs to be done.

I had a great experience with Otter moving the representative was very helpful. I needed to get closer to work so I don’t commute long have a better work life balance. From start to finish from rep to my moving crew everyone was very reasonable and respectful. The moving crew was very efficient and professional it was great. If I had to move again I’d want the same crew if I could haha

Estuart and his team were great. We moved from Jersey City to UWS of NYC and the whole move was done in 5 hours. The team was careful with our stuff and when we asked for extra padding and protection for our tables they were very kind and happily agreed be extra careful. Overall the team was very efficient, kind, and professional. The price we got was also amazing so highly recommend.

We had a great experience with the Otter team! We hired them for a long-distance move from NYC to Colorado. It was a nerve-wracking experience doing this kind of move for the first time, but the Otter team was there to answer every question and ease us along the way. We appreciate their communication and care!

I had the best move ever with Otter! They were super responsive ahead of my move as I updated them on the amount of items I would be bringing and offered me the best quote. They were also able to get everything out of my apartment efficiently and got it to my new place (out of state) in good time. Will definitely be using them again!

The moving team was very professional, efficient, and helpful from start to finish. They were responsive to every question or concern, communicated clearly throughout the process, and handled everything with care. Their pricing was also very fair. I would absolutely recommend them to anyone looking for a reliable moving company.

The moving crew was amazing. They were very polite, careful with all of my things, respectful, and didn’t try upcharging me. They were quick and diligent. Greta customer service and highly recommend. Best movers I’ve had since moving around Manhattan and Long Island.

Viktor and Angel from Truck 41 were absolutely incredible! They were able to move everything from our apartment with great speed and care. They were also super flexible to work with us while we dealt with issues with our building's service elevator. We highly recommend Otter Moving and would use them again, thanks to Viktor (who speaks amazing Korean) and Angel!

Sorry this is so delayed, it took a bit to get internet, but I cannot rave about the team that handled my move. They made quick work of moving me out of my 4th floor walk up in Harlem and had everything moved into my new place in Brooklyn before I could even get there. My partner was waiting on the other end of the move. I had a great team, and they handled everything with care. Otter was recommended by one of my work colleagues and I was so glad that I booked my move with Otter and absolutely recommend them to anyone needing to move in NYC. I am hoping that I do r need to move for a long time but if I do, I am absolutely going to use Otter again!