Customer Reviews for Otter Moving & Storage.

My wife and I cannot begin to put into words how pleasant our experience was with MJ and Z (truck 12) from Otter Moving Company.

We were absolutely thrilled with the service provided. From start to finish, they made the moving process seamless and stress-free. Their professionalism was evident as they arrived on time, ready to tackle the job with a positive attitude.

MJ and Z worked efficiently, handling our belongings with great care. They ensured everything was packed securely and in an organized fashion. Everything was transported from NYC to Maryland safely. Even with some last minute requests, they were very accommodating.

Communication was excellent throughout the entire move as we had direct access to them via phone and we spoke throughout the trip down. It's rare to find a team as cohesive and as professional as what we were able to have in MJ and Z. We highly recommend this moving company for your moving needs, be it short or long distance.

Agris and Jose. Truck 19. I recently hired a moving company and had the pleasure of working with Agris and Jose — and I couldn’t be more impressed. From start to finish, they were professional, efficient, and incredibly careful with all of my belongings.

Track 19 (Agnes and Jose) did an amazing job - would highly recommend.

Excellent service, incredibly fast yet careful, friendly, punctual and reliable . Everything was wrapped up with protective blankets and protectants, and bigger items were disabled.

Absolutely the best! Working with Nihad to schedule my move was a breeze, and it was super easy to edit my inventory list. My crew of movers were fantastic too. Super efficient and everything was smooth. Definitely would use Otter Moving again!

Have moved twice with Otter. Each time the crew were incredibly professional and efficient getting us packed and unpacked in record time no matter how complex the logistics were. They assembled and disassembled furniture with ease and made our move seamless.

I had such a wonderful experience with Otter, I saw their logos on the van everywhere in the city and it turned out to be the best decision I’ve made for this year’s moving!!!! From the start Tony from the customer support team was so kind and patient. He made scheduling my move simple and stress free, answering all my questions with warmth and professionalism.

On moving day Milos and Ogi came to help me and they were absolutely amazing. They were friendly, thoughtful, and incredibly helpful from beginning to end. They treated my things with such care, worked so efficiently, and kept the entire process positive and smooth. If you are looking for a moving company that is professional, caring, and genuinely wants to help, this is the team to choose. Thank you so much for everything!!!!💛

I’ve been averse to using moving companies all my life. But now I have gray hairs and back pain. You know how it goes. The guys at Otter are so good at what they do — so fast, so organized, so kind and patient and adaptable — that it legitimately made me question why I haven’t hired movers ever before. I was also under the impression movers were exorbitantly expensive, and while I can’t ascribe the meaning of a dollar to you, I will say that I found their rates astonishingly fair. If I ever need to move in NYC again (and until these damn rents are frozen, that’s an inevitability), I’ll be using Otter.

Tried these guys out after using a different company about a year ago, and I have to say—I was really impressed. The crew was extremely polite and awesome to work with. The back office could be a little quicker with response times (emails and phone), but when it came to the move, Oggie and his team were incredible. Their pricing was also much cheaper than the five other companies I priced out. I also appreciated that the movers didn’t guilt trip you into over-tipping them. Overall, a great experience—I’d definitely use them again.

Just wasn’t my lucky day with the movers. I originally had a 6 person glass dining table but changed to a small 3 person table. They refused to bring 3 extra medium sized boxes and wanted to charge me for that. Seems like if I originally wanted to bring my 6 person glass table it wouldn’t have even fit. But my friends on the other hand used your services and they were able to bring extra furniture and boxes and they underestimated their pack and WASNT even charged. Seems kind of unfair.

They were fast and efficient though, I’ll give them that.

Incredible experience with Otter moving. It was easy to book, and the movers were prompt and professional. I was blown away at how quickly and efficiently they were able to move all my items. Great price as well! Would highly recommend to anyone in the nyc area.

I’m very happy with these guys. They came, carefully took everything apart, packed it all up, carried it out, moved me to another address, and put everything back together. The guys are very nice, very kind, really awesome. I highly recommend them. Thank you, guys — you’re amazing!

Absolutely amazing experience! The guys were so efficient — they packed everything within 1.5 hours (and trust me, I had a lot of stuff). Everything was handled with care and professionalism. Highly recommend! They made what I thought would be a stressful day feel so easy & I’ll definitely be using their service again in the future :)

Thankful to have found Otter moving for seamless, stress free, and no hidden charges.
Very reasonable pricing unlike many movers. Amazing people truly working to make customers life easier. My movers very efficient and organised which made the whole process quick and smooth. Highly recommended to anyone planning to move soon!

Milos and Ogi were the best - efficient, quick, yet careful with my belongings. I appreciate their professionalism and willingness to help in any ways they can. Appreciate all the work they put in and would continue to use Otter for my future moves!

My moving experience was amazing! I had two guys helping me, unfortunately, I don’t remember their names, but one was Serbian and the other probably Mexican. They were absolutely fantastic! They packed everything so quickly, disassembled and reassembled my bed, and carried all my stuff up to the 3rd floor. Honestly, if I did it myself, it would have taken me two weeks! Everything went perfectly, and I was worried they might scratch the floor, but it was all handled with such care. Super happy with the whole process!

I NEVER write reviews for anything but I feel so strongly about doing one for this company because of how outstanding they were to work with. The entire process from the first call I made to the final delivery was SO easy, pleasant and they were super super communicative. Was always able to reach them via text, email and calls for any questions. We even had to reschedule our move multiple times and they happily agreed and rescheduled even with only a days notice. Milos and Ogi were the delivery men on site for move day and they were AWESOME. So so nice, quick, professional, and just just a pleasant experience all around. I’m so happy I went with my gut and hired this family business over any of the other big more well known moving companies in the city. Will only be using them moving forward for anything!!

Great service! Moved my two bedroom in 4 hours with two men. First they do inventory of all stuff on the phone call, you can pay by card online. The price is fixed according to the estimate. The estimate is approximate, they are not trying to charge you for every single additional bag not mentioned in the inventory.

On August 7, 2025, Mez and Randy of Otter moving moved lightning fast. I'm not kidding. I let them in my apartment, went downstairs to check on my car and I kid you not. ALL of my belongings were already in the lobby waiting to be taken into the truck when I returned. They are professional, friendly and fast! Who doesn't want a fast stress free move. Thanks Mez, thanks Randy!

⭐⭐⭐⭐⭐ 5/5
I had an absolutely amazing experience with Otter Moving Company, and I can’t say enough good things about Ogi and Milos! From start to finish, they were professional, efficient, and incredibly careful with all my belongings. They handled everything with such respect and attention to detail, making the whole process stress-free.

Ogi and Milos worked like a true team—friendly, hardworking, and clearly experienced. They went above and beyond to make sure everything was packed, loaded, and unloaded safely. What impressed me most was how quickly they worked without cutting any corners.

If you’re looking for movers who are reliable, trustworthy, and genuinely care about their customers, I 100% recommend Otter Moving Company, especially Ogi and Milos. They turned what could have been a stressful moving day into a smooth and even enjoyable experience!

Had such a wonderful experience with Otter moving company. Milos and Ogi were very kind, helpful, patient, and fast with getting me moved in New York City in a walk up apartment. Very gentle with all of my things. They were wrapped with care and transported securely. Could not recommend them enough!

the most SEAMLESS move I've ever had in NYC!

Truly had the best experience with Otter Moving. From start to finish, they handled everything like pros & made the entire day so enjoyable. They fully packed our previous apartment, labeled all of our boxes & unloaded everything in the new space in record time.

HIGHLY recommend!!

These guys are great. From the second I inquired, Stephan was super helpful and transparent in helping me organize the move and draft up the inventory. Initially, I was thinking of going with another company that I had used in the past but their eagerness and dedication, as well as the numerous great reviews, convinced me. The guys arrived perfectly on time the day of. Izy, Victor and Freddie were super quick, careful and nice. And all of this for a more than fair price (pretty much half of what a company with the same level of organization and service would have billed). Will 100% use Otter again next time I need to move.

best moving experience I've had in NYC - got a bunch of quotes from everyone and Otter was the best, movers showed up on time, were very kind and friendly, extremely careful with everything, no damage to single item and all was done quickly and easy, will use them again in the future - the movers even did an additional stop to grab and item which was very helpful. I would recommend the packing service as well to save a lot of time

I had a bad experience. Very unprofessional, not enough manpower on moving day. They were unable to communicate in English. One could not understand nor speak English at all the other only broken English.
Damage to 2 designer lamps because they were packed too tightly and broke.
Response from office was slow and I had to reach out to them. The refund amount is ridiculous and does not even come close to what the replacement will cost me. We have come to a financial agreement to pay for replacement parts but only after I wrote the review.
I would never recommend or use them again.

I Love this moving company they helped me move all my household things very fast and efficiently. The movers were very professional and nice. I will use them again without hesitation. The price was also great. I will definitely ask for them again. Just ask for Peter. Peter was perfect in getting all the paperwork done and getting the guys to my house on time. Thank You Guys I appreciate you

I had the best experience working with Otter moving! From the very beginning, communication was excellent. I was able to email changes to my list of things if I decided not to bring something (or decided to keep something i was originally going to sell/donate). I was always kept apprised of the cost and there were absolutely no surprises. Adam was very thorough with everything and he responded to be so quickly! On the day before the move I got a call from a real person to confirm arrival time and take payment. The movers arrived right at the top of my move window and had me moved out/moved in so fast (under 3 hours). Both movers were lovely people and made the experience a lot less stressful. I would recommend otter to anyone needing to move. They did a great job and I couldn't be happier and more grateful.

I’m pleased with my decision to move with Otter.

I reached out to a few companies for quotes on my move from Ridgewood to Chinatown. Not only did Otter reply first, they gave the best rate and asked all the right questions about my move. Their reviews were solid and I chose to trust them after a great conversation with their representative, Tony. He made planning easy and ran through my inventory with care.

When the day came to move, they confirmed the truck’s ETA and the team arrived on time with solid communication. They wrapped my furniture professionally and moved efficiently. When they arrived to my new place, they scouted parking quickly and moved things in an incredibly efficient manner. It went smoothly!

Overall, I had a great experience and would recommend them to anyone making a move. 5/5 stars, great value.

Thanks Tony and Otter team!

I was beyond satisfied working with a moving consultant Stan, he helped answer all of my questions, gave me a competitive price and sent the best moving crew I could've asked for! Vasko and his team did an amazing job, everything was done within an hour and everything arrived in perfect condition! Thank you Otter, will be recommending you to all of my friends!

Absolutely exceptional experience! I was moving out of a sixth-floor walk-up, and the two movers who helped me, Alexander and Luca, I believe, were truly incredible. My move was scheduled for the 1–4 PM window, but they gave me a call around 11:30 to ask if they could come early (and were totally willing to wait if needed), which ended up being a huge bonus. They were professional, efficient, and handled the brutal heat and endless stairs like total pros. I couldn’t have asked for a better team, highly recommend!

I’m so happy to have chosen otter to be my moving company. Booking was stress -free. The movers Danny, Brandon and Tony were great . They were fast, very hardworking, kind friendly and most importantly gentle with my things. Moving can be very stressful and to my surprise everything went very smooth ,I even had time to relax during the move. I def recommend otter if you’re looking for a trustworthy , good moving company.

The movers were awesome: on time, cheerful, funny, immediately got working expertly and carefully, flexible, resourceful, fast, making a difficult move into something far more than manageable. The guys went above and beyond and had the friendliest attitude. I recommend them wholeheartedly. For real.

Moves are always stressful, but Otter moving made every step of a complicated three part move completely stressless and they didn't hike up prices on us. It was very reasonable! I had a different company booked and two days before the move the other company suddenly wasn't allowed to access one of the buildings! So I called Otter moving, just two days before I had to move and I couldn't have been in better hands! Peter spoke with me on the phone, perfectly coordinating what needed to be moved from two apartments, one in the city and one upstate, into our final location! He got the insurance forms done day of for our buildings, too! He was friendly, knowledgeable and really cared about our move, Peter had all the right questions to ask to make sure nothing was forgotten about!

It only got better day of when Agris and his coworker arrived at the first location, exactly on time! They were so fast, with complete care for my furniture and too many boxes! Everything was handled gently and when I pointed out an old antique mantel that's had one too many moves and beginning to be too loose. Agris impressed me with how carefully he wrapped it so it would survive a long move, and it did! They had a second stop and the final location had time restrictions for the end of the day and they both worked so hard and made it happen. It was clear they were both very experienced. They knew just where to park, how to fit everything flawlessly in their truck, and even cared to ask where we'd like the boxes set.

I couldn't believe after an 8 hour day of moving two apartments that they came inside and assembled every bit of furniture they'd needed taken apart. They came with all the wrapping, floor protectors and drill bits they'd need for a move! They worked hard, were friendly, clean and communicative the entire time. I couldn‘t be more impressed and thankful for the entire teams hardwork and care. I'd recommend Otter moving to anyone, and will definitely be using them if I need to again in the future!

Otter was very reasonably price compared to some of the other major moving companies in NYC. We needed short term storage and they offered free storage for up to 14 days, and our total move costs with storage ended up being less expensive than a one way move without storage. They had good availability in terms of days and times for moving, as we were in a very fluid situation about our move-in date, and they were able to accommodate us even during the busy end of month and summer moving time. Movers were also efficient and none of our furniture or boxes were damaged.

They were consummate professionals. I was so nervous leading up to this move and we were going pretty far (5 hours away). The crew showed up on time, took inventory and immediately got to work. Before I could pack up the odds and ends (things I had used the night before), their team had already loaded 45 something boxes into the truck!! My furniture was a little bulky and they managed that too with complete caution and control. When we arrived, they placed my boxes in the according to the labels and intuitively knew where to place my furniture (they had better ideas than I did). Duke and Dwayne - thank you so much! I’m so grateful for the fantastic work you did!

Thank you Samuel and Michael for moving me! I had more stuff than I anticipated and you were complete gentlemen. Moving is stressful and you guys showed me so much grace and gave me the additional support without an attitude or making me feel bad. Thank you for handling my move with urgency and care and thank you for your professionalism

I can't say enough good things about this moving company - they were absolutely amazing! What impressed me most was that Jonny and his crew completed the move out unsupervised as I had to run to my new place for a FiOS appt, and they still went above and beyond expectations. It is hard to find a team that you can trust especially in NYC! Highly recommend them to anyone looking for a smooth, stress-free move at a reasonable price. I know I'll be using them again for sure.

Moving in NYC is so stressful, with the 5 floor walk-ups and crammed spaces. Otter made it so much better!

Customer service: Top notch! We had great interaction with Hans, who patiently walked us through setting up an inventory list and providing us a quote. He was also very accommodating with changes to the list, right until moving time even!

The move itself: Amazing! They sent two people with a large truck. They were so kind and accommodating as well! Very smooth and efficient, but also importantly, very careful with our things, fragile or not. They also took apart and reassembled our furniture as needed, and made sure to secure them with adequate protection. They also went above and beyond, helping us organize more stuff than we thought we could fit at the new place!

Overall, I highly recommend Otter for your next move. They have earned a very loyal customer in me!

"I just watched one your movers carry your dresser up the stairs on his back. Whatever you tipped them, it wasn't enough." -quote from my sister as she watched my items being expertly transported on one of the hottest days of the week.

These guys were great! Well priced, organized, responsive. They handled my inter-state move so well, they were gone by the time I caught up with them and my stuff was safe in the new apartment.

They say 3rd times a charm . After being put through the ringer by 2 other companies I came accross Otter Moving & Storage and damn I wish I found them first . This guy Simon took down the particulars you pack and take care of what you can , they'll finish and although I was worried , trust me , relax. These guys are real professionals.